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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8324 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
Charles R.
5 out of 5
4/23/2025
Very.good.service.yes.a.job.well.done
Francine K.
5 out of 5
4/23/2025
It was a pleasure to meet with Bryan in so easy to deal with and kept me up to date about my car. Thank you again.
David J.
5 out of 5
4/23/2025
Jason has delivered once again. I am very pleased with the service that he provided with taking care of my service needs. His costumer service skills are outstanding.
Alejandro L.
5 out of 5
4/23/2025
Excellent service that Jason provides—always courteous and attentive. Sutton Ford is fortunate to have Jason as a member of the enterprise.
Samira B.
5 out of 5
4/23/2025
He takes the extra mile for others. It’s appreciated!
M&S General.
2 out of 5
4/23/2025
I love the service advisor/coordinator however, I’m very dissatisfied with the actual service. My truck has been to the shop approximately 5 times for the same issue of the tires losing air. I brought my truck in a couple months ago for air conditioner not working, tire losing air, clock keep losing time. I got everything fixed and was told my clock losing time because the battery could be bad. I purchased 2 new batteries and that still didn’t fix the problem. I brought it back and was told the software need updating and my valve stem is bad. They upgraded software and replaced valve stem. When I got my car back the tire air pressure was in the 40’s on one front tire and 70 on the other one. The two backs were 60. I went back inside and they replaced the valve stem again and brought me my car and this time when they brought it my clock needed set again and the Bluetooth wasn’t working. My truck is being kept again for the same problem.
Cherrish T.
5 out of 5
4/23/2025
Melissa is always a joy to see she takes care of me each and every time she makes my experience a good one each and every time. If she is not there i do get sad . She demonstrates caring for her customers. Melissa is one of the reasons i come back . Love her
Javier F.
5 out of 5
4/23/2025
JUST GREAT THANK YOU
Terrance R.
5 out of 5
4/23/2025
Job well done!
Steve M.
2 out of 5
4/23/2025
Received a check engine light right after purchase. We’ve been getting unacceptable answers since then. I’m leaving for a vacation on Saturday morning, if my vehicle isn’t ready by Thursday, I will expect a loaner SUV that is at least as nice as the Explorer RS.
Jason G.
5 out of 5
4/23/2025
She was great at keeping me up to date with the vehicle and when my vehicle was ready.
Reginald W.
4 out of 5
4/22/2025
A battery changed out a bit pricey but a satisfied job. I didn’t have to wait long and the service attendant was very friendly.
Valerie R.
5 out of 5
4/22/2025
Good service!
Yolanda E.
3 out of 5
4/22/2025
My only issue are the prices.
Garry G.
5 out of 5
4/22/2025
Car service was completed in reasonable time and Jason was prompt in communicating status of the repairs and recommendations for additional repairs.
Lathica L.
5 out of 5
4/22/2025
She was thorough, patient, friendly, and pleasant. She needs a raise.
Twin Lake.
4 out of 5
4/20/2025
Had one request to get us in and get us out as fast as possible, and that request was met. Would recommend to everyone to use Sutton Ford.
Michelle C.
4 out of 5
4/20/2025
Everything went extremely smooth except for the faulty part which was not their mistake it was a Quality is # 1 at foMoco and Lincoln. But the service at Sutton Ford was great!!
David M.
5 out of 5
4/20/2025
Everything was very easy and professional
Kenneth M.
5 out of 5
4/20/2025
I had a scheduled appointment and was in and out quickly. I really appreciate that!!

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