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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2353 reviews 20%
3 star 185 reviews 2%
2 star 406 reviews 3%
1 star 498 reviews 4%
Review Us
Paul K.
5 out of 5
9/14/2025
Jason, thank you for doing a fabulous job with an extra timeframe
Donald B.
5 out of 5
9/14/2025
It was a bit pricey. but the overall experience was pretty good .
Steve G.
5 out of 5
9/14/2025
Melissa was extremely professional in addressing my concerns and providing continuous feedback on the progress. She is an asset to your business.
Pamela C.
5 out of 5
9/13/2025
Excellent service I am very pleased
Anthony M.
2 out of 5
9/13/2025
I don't think the representative can help since service cannot.
Sonia A.
4 out of 5
9/12/2025
Great Customer Service It Was A Routine Oil Change Bryan Jones 10 Plus
Thomas A.
5 out of 5
9/11/2025
Melissa was awesome!!! She is so professional and knowledgeable. She is also very caring and aware of the customer’s specific needs and wants. It is always an absolute pleasure to have my vehicle serviced here at Ford Sutton in Matteson.
Ken V.
5 out of 5
9/11/2025
Great service always
Nina M.
5 out of 5
9/11/2025
Great interpersonal skills.
Charles V.
5 out of 5
9/11/2025
Job well done ???? thanks ???? ???? Melissa got to work on time ⏲️ thanks to your professionalism
Anita M.
5 out of 5
9/11/2025
Jillian is amazing. Her customer service is outstanding. She makes sure that you walk away satisfied for whatever service you’ve had done. She’s taken care of me for a majority of my services at Sutton. Thank you for going the extra mile.
Lenora J.
4 out of 5
9/10/2025
Thank you Bryan Jones for being a wonderful provider and for resolving my issue for my vehicle keep up the good work. Have a wonderful day.
Milton S.
5 out of 5
9/10/2025
Job well done
Ernest W.
5 out of 5
9/10/2025
Great
Frank D.
5 out of 5
9/10/2025
Thanks a lot for the great service!!
Marcia S.
5 out of 5
9/10/2025
He did a great job and was concerned about my safety
Kimberly B.
4 out of 5
9/7/2025
Jason was very informative and courteous. He also mentioned the special sale for the tires. I will be back next week to purchase. Jason also remembered that Ford’s mechanics had just installed a new Cadillac converter recently. The mechanic servicing the vehicle notice the leak yesterday. Jason said he would check to see if Ford would cover it since it was just recently installed. I appreciate Jason for being informative, thorough and always pleasant. ????
George B.
4 out of 5
9/7/2025
He is always on point.He does a great job
Ashley D.
5 out of 5
9/7/2025
Quick turnaround. Brandon serviced my car and did great!
James O.
5 out of 5
9/6/2025
Nice people

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