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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8317 reviews 71%
4 star 2350 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Dorothy J.
5 out of 5
1/16/2026
Everything went smoothly and everyone was pleasant. I also learned about some new service options which are pretty cool.
Kelley M.
5 out of 5
1/16/2026
She had excellent customer service.
John M.
4 out of 5
1/16/2026
I already did the survey. Do not send another.
Kenneth M.
5 out of 5
1/16/2026
Bryan is a total asset to Sutton Ford. He exemplifies the true meaning of excellent customer service. I cannot state this enough!! He is just awesome.
Whitney B.
5 out of 5
1/16/2026
Bryan was helpful in answering my questions and he was nice as well.
Lisa B.
5 out of 5
1/16/2026
Every time I’ve come to Sutton and have my vehicle for service Tim has always been my representative and has always been phenomenal. His customer service skills are impeccable. Thank you so much.
Jeffrey C.
5 out of 5
1/15/2026
Jillian always takes better than excellent care of me. She does this prior to scheduled work, during and after; always making sure to fully explain the work prior to and after the service of performed. The service that she provides is the main reason why I continue to bring my vehicle to Sutton Ford for service.
Tamara F.
5 out of 5
1/15/2026
Mr. Timothy Pitlock was very informal and helpful about my car. He told me about the things that I could receive free with an upgrade on my car. He had great customer service and was very friendly and polite.
Hollie A.
5 out of 5
1/15/2026
Spectacular service and Melissa is top notch!
James F.
4 out of 5
1/15/2026
Bryan was very polite with me and assisting me on servicing my vehicle. Cool guy!
Wael D.
5 out of 5
1/15/2026
Thank you for the excellent welcome and the quick service.
David N.
5 out of 5
1/15/2026
He really went above and beyond
Adrien T.
5 out of 5
1/14/2026
None
Kimberly B.
4 out of 5
1/14/2026
Thank you for the excellent service at Ford Quick Lane. I was getting an oil change on January 10, 2026. Mr. Jason Dunkin Scott informed me that it was time to have my car filter replaced. I appreciate Mr. Dunkin Scott for being very thorough. Thank you for the excellent service. Sincerely, Kimberly A. Bell ****-****-xxxx
Acy S.
5 out of 5
1/14/2026
Excellent
Neal S.
5 out of 5
1/14/2026
Jason was polite, explained everything. Good job
Charles H.
4 out of 5
1/14/2026
Very good service my service Representative Jillian Stanford was very good knows her job and does it very well ????
Tahir W.
2 out of 5
1/14/2026
Very disappointed in my vist. Not only did I not get want i needed. When speaking to my service person he forget to mention a vital reason I came in. I told him there was something wrong with my acceleration and that it was a burning smell. Turns out all they heard was my car had a burning smell. So not only did I not find out the problem, I paid $200 for no reason. They Told me something that I already knew. Then when I brought up what was the issue with the acceleration they said all they had in the notes was the burning smell and in order to look for the acceleration problem that would be another $200. On top of that nothing else was checked, I have had two diagnostic tests at a differnt mechanic and not only did they check the issue I explained they check the entire car for way less that $200. This was my first time coming to Sutton and it will be my VERY Last time. This was an ultimate waste of time and money.
Chante B.
5 out of 5
1/14/2026
Great customer service!
Alise B.
5 out of 5
1/14/2026
Excellent service. Timely. He was cheerful and reassuring.

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