About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 8212 reviews 71%
4 star 2322 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Rod B.
4 out of 5
2/13/2026
Mr Pitlock took great care of me , Help me through my appointment with a call back Got me in and out with a ride home to wait…. Really appreciate the customer service all the way around not just from Tim but the whole staff Everyone was very kind . Thanks for the GREAT SERVICE
Randy L.
5 out of 5
2/12/2026
Melissa was AMAZING Communication Execution Customer Service All of it!!!
Manny R.
5 out of 5
2/12/2026
Great communication and very helpful
Theresa P.
5 out of 5
2/12/2026
Thanks for the ride.
Roman S.
5 out of 5
2/11/2026
He did a very nice job on my car, tell him to keep up the great job
Tiffiney S.
4 out of 5
2/11/2026
I brought my vehicle in for Recall work. I also asked for an inspection. A quote for recommended service was provided. During my second visit, Tim walked to my vehicle, popped the hood and pointed out the affected area. He clearly explained the set up, the needed repairs and price rationale. He’s a wonderful person to have on your team! Thank you.
Tiffany J.
5 out of 5
2/11/2026
The service was great and Jason was so helpful.
Larry Y.
5 out of 5
2/11/2026
Jason, is excellent in customer service and working with customers " very knowledgeable and professional..
Lori S.
4 out of 5
2/11/2026
Jason is the greatest! He’s professional, personable and extremely knowledgeable about the products that you offer. Give him a raise!!
Amara .
5 out of 5
2/11/2026
He always makes sure the client is well taken care of and informed on everything.
Melanie S.
2 out of 5
2/11/2026
I’ve been at Ford for too long to feel distrust. I scheduled an oil change and recall last Thursday. After getting a call from someone that day who brushed me off when I asked her if both services were done, I was told yes, and picked my car up. Only to find out yesterday while driving that my oil change was never done. I was told by GM Adam that my next oil change would be free, only to find out today that he is no longer with this company. Whatever may be going on in that station is affecting what I was promised as a customer. Only for them ask for payment today for a mistake that was done by this staff. If I can not trust them to complete a simple oil change, how can I trust them to do major work on my car? Highly disappointed.
Cynthia B.
5 out of 5
2/11/2026
Jason was wonderful!!! Very helpful. He continues to make my experience great. Thank you Jason
Louella R.
5 out of 5
2/11/2026
Jason was awesome and professional!!!!!
Pearl F.
5 out of 5
2/10/2026
Bryan Jones was very professiona courteous and assisted me in getting a ride home until my vehicle was able to being serviced .
Lawrence W.
4 out of 5
2/10/2026
Melissa is excellent and thorough and trusted in meeting my cars needs. She is the reason I go to Sutton Ford.
Brenda F.
4 out of 5
2/10/2026
Gloria is a very good service person and explains everything in full. As far as coming there to get my back brake pads replaced, even though it shows in the red on my vehicle report card, the brakes pads are not down enough to qualify for for the replacement covered under warranty. This I do not understand. This is the second time I have been there to have this done within 3 weeks. As the information on the vehicle report card says it's a smidgen away and I worry about waiting any longer for it not to cut into my rotors or drums so it will not cost me more money. My time is limited to have to come there again.
Brandon C.
4 out of 5
2/9/2026
Jason is excellent. He is made the repair process extremely simple. Sutton is lucky to have him
Nyree F.
4 out of 5
2/8/2026
Jason is great at what he does
James J.
5 out of 5
2/7/2026
5 star customer service!! Thank you. Brandon Jackson
Marda J.
4 out of 5
2/7/2026
The car was repaired in a very timely manner and Timothy handled the matter professionally.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.