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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8316 reviews 71%
4 star 2349 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Kessler J.
4 out of 5
4/1/2026
Brian was great! Took really good care of my car reminding me of the recommended services that it needed and was able to give me a coupon which was fantastic. I do really like this dealership for servicing and the communication that I got from Bryan kept me up to speed on my recall. Thank you Brian!
Shelia W.
5 out of 5
4/1/2026
Great customer service. My 4x4 jeep loves the service and runs well. Thank you team ❤️
Jacarra M.
5 out of 5
4/1/2026
Jason is always welcoming and knowledgeable about whatever service I need through Quick Lane!
Jeffrey L.
5 out of 5
4/1/2026
Friendly and eager to please. Timothy was extremely helpful as well. Most positive experience I have had with Sutton Ford in years!
Katrina J.
4 out of 5
3/31/2026
Melissa is an excellent worker. She was able to schedule my car to be serviced for an unexpected service soon. Her expertise and knowledge is incomparable. Her team is run like a well oiled machine.
Jeff G.
5 out of 5
3/31/2026
Gloria was super friendly and professional. Thank you Gloria for making my experience a lot more pleasant.
Diana R.
5 out of 5
3/31/2026
Very professional service. Tim was great explaining what my car needed.
Maria M.
5 out of 5
3/31/2026
Thanks for everything
Gerald D.
5 out of 5
3/31/2026
Professional service is my experience every time I bring one of my vehicles to Sutton Ford for service. Today’s service exceeded my expectations.
August C.
5 out of 5
3/30/2026
I had a great experience Gloria Sellers was awesome she was very hands-on she understood my concern and my needs she put my mind at ease she was very professional Please keep up the great work Gloria Sellers job well done!!!
Corey H.
5 out of 5
3/29/2026
Everything was excellent.
Danielle T.
5 out of 5
3/29/2026
Jason provided great customer service
Rasheda L.
1 out of 5
3/29/2026
The technician was polite over the phone.It appeared that the requested services were completed. However, items inside my car were strewn around haphazardly, the lug nut key was not put back in it's place. The receipt said the vehicle was washed but it clearly was not. This oversight caused me to question whether the services were actually performed. I have no way of making sure they have been. These might seem like minor issues that don't warrant a complaint but trusting that you've done what you said youve done and taking care of the property that I've entrusted to you goes a long way.
William R.
5 out of 5
3/29/2026
Was great
Anita R.
5 out of 5
3/28/2026
Gloria was very helpful and pleasant
Otis J.
4 out of 5
3/28/2026
Tim communicated effectively and told me my options for my service. He was courteous in getting me to and from my home.
Jeff W.
4 out of 5
3/28/2026
Very professional and advised of stated repairs and all costs associated. I’m satisfied and so professional as always.
Charles H.
5 out of 5
3/28/2026
Always Courtesy and Professional service
Sherese R.
5 out of 5
3/27/2026
Bryan is always a joy to work with. He is very patient and explains everything thoroughly.
Marlene G.
5 out of 5
3/26/2026
Bryan was very customer friendly, courteous, and knowledgeable in explaining everything that needed to be done to my car besides an oil change.

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