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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5799 reviews 66%
4 star 1737 reviews 20%
3 star 253 reviews 3%
2 star 504 reviews 6%
1 star 502 reviews 6%
Review Us
Edward W.
5 out of 5
6/24/2026
Awesome...Nufsaid.
Alex A.
3 out of 5
6/24/2026
Just need to answer your phones. The AI voicemail directory thing only does appointments but can't tell me what my car needs.
Mary B.
5 out of 5
6/24/2026
Tony always takes great care of me. He’s helpful and personable.
Rafael M.
1 out of 5
6/24/2026
Well I took my car there 3 days ago for my door making noise supposedly they couldn't find the problem I'm a body tach myself . I guess they did a wrong job didn't do nothing but don't worry I fixed the problem even though I bought a car 2 weeks ago... I'm going to be with you guys for 6 years they couldn't do anything what a dealership
Nadalea T.
5 out of 5
6/24/2026
Kristen was the only reason my experience was positive. It in all honesty was a **** show until she took over!
Dawn S.
5 out of 5
6/23/2026
She was very pleasant and happy, she did an awesome job getting me in and out in a timely manner!!! I will for sure request her every time I go to Toyota of Hemet! I’m very satisfied!
Timothy E.
3 out of 5
6/23/2026
Kevin Foster is the best and Toyota of Hemet should put his face on the billboard by the gas station.
Emma J.
1 out of 5
6/22/2026
Is the second time I notice they don't do a service includes on the package I purchased. First time they didn't top up fluids, and this time they did not rotate the tires even though they claum they did. There was no explanation guven of why they didn't rotate the tires.
Victor A.
1 out of 5
6/22/2026
I dropped my car off at 6:50 for my 7 am appointment. At 10 am I received notification of other items that were being recommended to be repaired. At 11:30 am I received notification the vehicle was ready. When I arrived at the dealership, Paul charged my card, handed me the keys and said "your car should be behind the pillars if not it'll be in the back. I walked to the pillars and nothing, I then proceeded to the back are where my vehicle was parked. I looked over the paperwork which stated the transmission oil change cost over $400, 3 hours of labor. That does not align with industry standards which dictates a transmission oil change on a 2018 Camry should take between 1-1 1.5 hours.the vehicle was not even washed.
Chevaune H.
2 out of 5
6/21/2026
I have been paying for tire maintenance for as long as l have my car l have done all my maintenance there no one has ever explain to me that l néed to change my tire when it reached certain point , now that I need new tires they are explaining that the reason I can’t get my tires is because it has pass the point. I don’t have machine to test my tires every day to make sure I don’t pass the point ,if someone had explain this to me on my last visit when l take my car in . You this l would wait until it passed the point
Thomas L.
5 out of 5
6/21/2026
Everything went smooth. Appreciate the timely quote for work being completed.
Jaime S.
5 out of 5
6/21/2026
Great service
Maggie M.
5 out of 5
6/21/2026
Great customer service!
Tomoko N.
1 out of 5
6/21/2026
I had a worst experience ever. First of all, he said the service would take one and 45 minutes or 2 hours, but I ended up waiting almost 3 hours. I asked for a shuttle service, but I was told that I would have to wait for 1 hour and 40 minutes for the as well. He also said he would add my name on the waiting list which obviously he didn’t. After waiting for 2 and a half hours, I went to the counter to ask how long I would need to wait. He said it would take another 20 minutes. Not only did he fail to follow up on my request, but he also said, I know we ****, and laughed. Of course, his co workers also laughed. I felt like they laughed at me. I felt terrible. After that, I waited another 30 minutes. If I had to wait there 3 hours, I strongly believe he should have let me know in advance.
Sheena D.
5 out of 5
6/21/2026
Thanks
Monisha C.
5 out of 5
6/20/2026
I was very happy with my service today. This is my first time working with Kevin and he was very knowledgeable about the repairs that were done and was very helpful with suggesting what services I need and I did make a future appointment before I
Patricia B.
5 out of 5
6/20/2026
I am very satisfied with the service and overall experience. The staff was professional, helpful, and attentive throughout specialty Miguel Ruiz. Thank you for the great service.
Stacci G.
5 out of 5
6/20/2026
Always a great experience, Paul was knowledgeable and efficient.
Tram L.
5 out of 5
6/19/2026
Thank for giving me a ride and washing my car.
Lanetia P.
4 out of 5
6/19/2026
I am still impressed by the level of service I re rice from Toyota of Hemet.

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