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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5653 reviews 66%
4 star 1691 reviews 20%
3 star 240 reviews 3%
2 star 490 reviews 6%
1 star 479 reviews 6%
Review Us
Yuvinia S.
5 out of 5
6/3/2026
Miguel explained everything about my service today and made the entire process easy to understand. I am highly satisfied with his expertise, professionalism, and willingness to answer my questions thoroughly. His knowledge and customer service were outstanding. Miguel is a valuable asset to your team and deserves recognition for the excellent support he provided. Give this guy a raise!
Glenn M.
2 out of 5
6/2/2026
Sat there from 645 am to 130 pm. We received msg 2 hours after arriving that we never showed for our appt and to reschedule. Went up to desk and were told it was a mistake. We kept going to the desk because we were getting no information and it was taking forever. We are both handicapped and that was very hard for both of us. We also were told once that my husband was a veteran and he wouldn’t have to tell you every time. It would be in our information. We don’t think we are getting the discount the last several times we have been there. My husband called today and they are going to call him back. We were very upset by the time we got out of there yesterday. Thank you Glenn P Meza & Paula.
Xitlaly B.
3 out of 5
6/2/2026
Kevin foster was great he has manners and is very polite. I’m not happy about waiting 3 hours to get my service done and they didn’t even put the sticker so I can know around when to come back. I don’t think it was updated in my cars system I hope it was but I am not happy with my recent visit.
Steven S.
5 out of 5
6/2/2026
As always Tony did an excellent job! Great service writer that instills confidence in the work that’s being done.
Rita A.
5 out of 5
6/1/2026
Tony provides knock-your-socks-off customer care!
Jennifer Y.
1 out of 5
6/1/2026
I feel that they were trying to charge us up for another diagnostic that was not needed. We were able to fix the problem ourselves without any car experience once we figured out the problem from Google without taking apart the car when they said that was needed
Carlos M.
5 out of 5
5/31/2026
Un muy buen servicio y muy profesional con Tony!
Desiree S.
5 out of 5
5/31/2026
Miguel Ruiz, was an excellent service provider! He is very attentive, and caring individual! Thank you for an awesome service at Toyota in Hemet!
Julissa S.
4 out of 5
5/31/2026
Yes he was helpful and understand and explained will
Ramon L.
5 out of 5
5/30/2026
Excellent service
Donald H.
5 out of 5
5/30/2026
Service representative John Thoma was very knowledgeable and professional.
Kenneth P.
5 out of 5
5/30/2026
Kevin Was very professional & my car was done in a timely manner. Thank you
Saul C.
5 out of 5
5/30/2026
Miguel was a pleasure to work with his customer service was excellent and he kept me very informed on my vehicle
Carrie D.
4 out of 5
5/30/2026
Very friendly and knowledgeable.
Danielle M.
5 out of 5
5/30/2026
Kenneth really helped out with everything, made sure I was getting the services that I needed and was very personable!
Irene K.
5 out of 5
5/30/2026
Everything was fast and easy I was very pleased
Justin G.
2 out of 5
5/30/2026
I asked about my green key chain that was missing from my last visit. I was told to check my cup holder or go to the front desk to ask. Oil change took 3 hours. Brought my daughter to the kids area. Toys were dirty and broken. TV in the kids room was useless. Toyota of Puente Hills sets the standard for me with service and accommodations.
Suzanne L.
4 out of 5
5/30/2026
The first time our new car was in was when the brakes locked up. We had it towed in and it was supposedly fixed. I drove it home and the next morning the brakes were locked up again. Had to have it towed in a second time. This is a new car we purchased from your dealership an had put only 1300 miles on it. The second time Edward assisted us, placed us in a loaner, and 5 days later it was fixed. It seems to be ok now. Ed made sure the repairs were made correctly this time. I did have to ask what was going on, but they were good about getting back with me. Hopefully this is the end of the problems with this car. If it has this issue again, we will be wanting a different new car.
Owen L.
2 out of 5
5/29/2026
This is the second time I take my car for service and the camera in my car was unplug with no reason given,i noticed it was not connected to the system properly as well,
Sandra C.
5 out of 5
5/29/2026
Jason was very helpful by explaining what was being done to my car.

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