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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5653 reviews 66%
4 star 1691 reviews 20%
3 star 240 reviews 3%
2 star 490 reviews 6%
1 star 479 reviews 6%
Review Us
Rose Anne.
5 out of 5
5/23/2026
Kristin Masson was so kind and helpful. I am 74 and disabled. She saw to it that my experience was thorough and comfortable.
Pakning N.
2 out of 5
5/23/2026
I did get a good costumer service. However, after I got my car done, a problem occurred where my infotainment doesn’t work. It was working well before it got service. I told them about it, but they told me to come back in a few days instead of fixing it right away.
Thomas S.
5 out of 5
5/23/2026
I’m very satisfied with everything and I would definitely recommend a friend
Patrick H.
5 out of 5
5/23/2026
Tony is the BEST!!!!!
Rita M.
4 out of 5
5/23/2026
Kevin was very professional and answered all my questions. I arrived at 7 am and I was greeted and my car was processed to be worked on. Kevin explained that the work would be completed around 1 or 2 pm, I told him I will wait at the dealership and he said he will see if he can get it completed sooner and my car was ready at 11:30. I really appreciated it and Kevin gave me excellent customer service. I will bring my car back to this dealership when I need service.
Brenda L.
5 out of 5
5/23/2026
Great service
Robert P.
4 out of 5
5/23/2026
I look forward to the upcoming survey because I like to give credit where it’s due. When we get our vehicle serviced we always ask for Tony. He always sees to it that we get the utmost top service. Thanks Tony!
James H.
5 out of 5
5/23/2026
Good job
Jorge P.
5 out of 5
5/22/2026
Muchas gracias por su bien servicios
Christine M.
4 out of 5
5/22/2026
Tony from the service dept. and Isabell made my experience with toyota hemet great. My vehicle will be serviced here from now on
Woodley P.
5 out of 5
5/22/2026
Very good
Maria `De.
2 out of 5
5/22/2026
Service department didn’t fix the problem on my Tacoma
Rena C.
5 out of 5
5/22/2026
Quick friendly and clean
Tiffany B.
4 out of 5
5/22/2026
I was a little upset that my adjuster did not return my call. I left a voicemail because she could not be reached at 8:30 and 9am I wanted to have additional service add to my car maintenance just needed a little clarification on the vehicle. Did not receive a call back from her so I didn’t receive the additional service like alignment and others I wanted to for my Venza. When I picked up my car at 4:30 she had gone home for the day. Need to have retraining on customer service.
Lois B.
5 out of 5
5/21/2026
Always great service from Jason and everyone else we talked to. Friendly and professional all the way. Thank you!!!
Franklin P.
5 out of 5
5/21/2026
Very happy with the help and service we received from Tony, Marcos, and the young man who provided transportation for me back to Toyota. We were happy with the car wash too. Toyota San Bernardino stopped washing cars years ago.With our health issues that was a big help. Very satisfied!
Refujio Q.
5 out of 5
5/21/2026
Thank you was very profesional the service i give you 6 starts
Victoria F.
5 out of 5
5/20/2026
Jason was professional, respectful, knowledgeable about his work and provided details about what was recommended so I could make an informed decision. Thank you Jason for being so thorough with my car.
Vanessa F.
2 out of 5
5/20/2026
When I stated I did not want the 5 oil change contract after all her response was it’s already been done. That is not appropriate to tell a customer when i absolutely have the right to change my mind especially when i haven’t even paid for it yet. She then upped my price from 136 to 175 because i insisted i didn’t want it. Come to find out the person who made my appointment had given me a coupon for $99. And somehow those notes were erased and the coupon not honored until I called very upset to ask what was going on. I will not be bringing my vehicles to your dealership any longer. Thank you to the person who made my appointment though. I wish i could remember her name. She was very kind and professional and even contacted me after to ensure I got the original price that was given during the making of my appointment.
Alejandra C.
5 out of 5
5/20/2026
amazing service from claudia

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