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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5803 reviews 66%
4 star 1737 reviews 20%
3 star 254 reviews 3%
2 star 505 reviews 6%
1 star 503 reviews 6%
Review Us
Kenneth P.
5 out of 5
5/30/2026
Kevin Was very professional & my car was done in a timely manner. Thank you
Saul C.
5 out of 5
5/30/2026
Miguel was a pleasure to work with his customer service was excellent and he kept me very informed on my vehicle
Carrie D.
4 out of 5
5/30/2026
Very friendly and knowledgeable.
Danielle M.
5 out of 5
5/30/2026
Kenneth really helped out with everything, made sure I was getting the services that I needed and was very personable!
Irene K.
5 out of 5
5/30/2026
Everything was fast and easy I was very pleased
Justin G.
2 out of 5
5/30/2026
I asked about my green key chain that was missing from my last visit. I was told to check my cup holder or go to the front desk to ask. Oil change took 3 hours. Brought my daughter to the kids area. Toys were dirty and broken. TV in the kids room was useless. Toyota of Puente Hills sets the standard for me with service and accommodations.
Suzanne L.
4 out of 5
5/30/2026
The first time our new car was in was when the brakes locked up. We had it towed in and it was supposedly fixed. I drove it home and the next morning the brakes were locked up again. Had to have it towed in a second time. This is a new car we purchased from your dealership an had put only 1300 miles on it. The second time Edward assisted us, placed us in a loaner, and 5 days later it was fixed. It seems to be ok now. Ed made sure the repairs were made correctly this time. I did have to ask what was going on, but they were good about getting back with me. Hopefully this is the end of the problems with this car. If it has this issue again, we will be wanting a different new car.
Owen L.
2 out of 5
5/29/2026
This is the second time I take my car for service and the camera in my car was unplug with no reason given,i noticed it was not connected to the system properly as well,
Sandra C.
5 out of 5
5/29/2026
Jason was very helpful by explaining what was being done to my car.
William H.
4 out of 5
5/29/2026
Tony was excellent as always.As long as Tony is working here I'll keep coming back.
Derrick F.
2 out of 5
5/29/2026
It took a longer time for the Car to be ready.
Holly H.
2 out of 5
5/28/2026
You didn't do anything to my truck and it took over a hour
David C.
5 out of 5
5/28/2026
John was a very professional at assisting the problem with the my vehicle
Marquis E.
5 out of 5
5/28/2026
Great Service
Janet T.
4 out of 5
5/28/2026
Kenneth recommended an alignment, not because of car miles but because I have had vehicle for over a year and a half. Great recommendation! Very polite!!
Bernard L.
2 out of 5
5/28/2026
Today was my last day giving this dealership my money and time. Being ripped off and being given rude service and unwanted customer service did it for me. On top of that, I was told I needed a new tire due to a nail being stuck on side wall tire was a joke and lie. I took it to two different tire shops after on the same day and they fixed it for free and said I didnt need a new tire that also required a new balance for it at over 400 bucks was straight lies from Toyota service department. No trust in this dealership at all. Crooks.
Guadalupe B.
5 out of 5
5/28/2026
Gracias
Sergio S.
5 out of 5
5/27/2026
I like the atention of Toyota of Hemet they do a grate job, thank you Jason and Sylvia.
Marillin H.
4 out of 5
5/27/2026
Good job as always. Please advise me when next service is due.
Jeffery Or.
4 out of 5
5/27/2026
Very satisfied with all the with the severe.

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