Cassie always takes good care of me
Great service and very professional
My maintenance required alert was not reset and is still showing on my day board.
Adam was very polite, professional, and quick to get me checked in and into my loaner.
Always treated well at Lexus and always feel like a VIP! They do a great job every time.
Im not completely satisfied with what Dan told me. He said my rear brakes needed to be replaced first. This is inconsistent with what was sent via video. My paperwork was written up to indicate I was told to replace my brakes on my last visit. That is totally false. I was told to have it checked on my next visit. I work from home and ga e not put that many more miles on my car. This has broken my trust with Lexus Service. It is my 3rd and probably my last Lexus purchase because of this.
Jeff Miller did an excellent job providing me outstanding service with taking care of business with my Lexus he really took care of what I needed done he kept me updated on the progress an his team went that extra mile in completing the service on my Lexus and also address me on some future services that I going to need in all I was very satisfied with my service advisor and the great service I received today at Metro Lexus.
Why does it have to take 2hrs for an oil change.
Travis did what he promised to do and in a professional way.
The service was unsatisfactory with poor communication prior to service appointment .
Courteous and timely service. Questions answered. Thank you
After the initial check in and once Autumn started taking care of me with the rental car and answering my questions about what was going to be performed on my car I was satisfied and talking with her was very easy and she gave me peace of mind that they should be able to get everything that needed done accomplished without having to drive the loaner car home and use the valet service to bring me back my car.
Very good service they listen to my concerns, And acted on them.
Excellent service as always. They even cleaned the floor mats. I recommend the service to my family and friends. Keep it up.
Jeff took pretty good care of me
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