Autumn fit right in with the team and made me feel her interest in me as a regular customer who has always enjoyed the attention and assistance given me at this Lexus location. She checked on me several times while I was waiting which to me signals an employee who really cares.
Service was excellent and prompt.
Thank you for the excellent service I received today. I look forward to working with you in the future!
Jeff does an excellent job
Great service and attention to detail.
I was thrilled with the service and the Karyn attention I received.
That meant a lot and reinforced what a good decision it was to buy LEXUS.
Excellent service at Lexus of Cleveland. Competent people. Everyone is so nice. Great dealership!
Cassie is an amazing asset to your company. A great service advisor and I have been a Lexus owner for 22 years.
Cassie was very knowledgeable I felt she really cared about our problem a pleasure to do business with.
Jeff is always a pleasure to work with. I had a large car repair and he helped me navigate the waters from beginning to end seamlessly and professionally.
Cassie was knowledgeable and has great interpersonal skills to make customers feel at home. Well done!
Your service dept. is always an A+
I was kept informed of the process and was notified when my vehicle was ready.
Jeff was thorough and very accommodating to me and my LS500. He is a very valuable employee!
Wind noise from the passenger side doors was not remedied. You claim it’s the same as other NX’s. That’s not a valid argument. My RX is super quiet. I expect my NX to be the same. Find a fix!!
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