It was my first time at Lexus of Cleveland. Staff was kind and friendly. The consultant and manager paid attention to detail and I was very impressed. Definitely a great place for service!
Special thanks to Malcolm and Jeff with their help on getting my tire issue resolved. They did a great job which was seamless and efficient.
Jeff was very thorough in explaining everything. Very professional!
My oil change took nearly 2.5 hours to complete.
No I was getting run around..no one could tell me what problem delay was ..at very least I should not have had to pay for the bad spark plug...it was your plug and you installed originally...should not have gone bad in 30k miles
I have been with Lexus of Cleveland since the purchase of my vehicle 10+ years. I don’t allow anyone else to service, wash or repair my car. I trust Adam and know that he is aa honest person who will always treat me with the utmost respect & mindful of my time. I was extremely satisfied with the detailing & Adam’s dedication to service my vehicleI. I will continue to do business with him and recommend him to family & friends. Adam Poulos models a true customer service representative.
It is always a wonderful experience with the service dept at Lexus of Cleveland. I love everyone there. They treat me like a movie star evetytime. Top noth service. Special shout out to Jeffrey! Thank you for noticing the bird poop and washing my RZ for me. Happy and safe 4th to all! ❤️
Overall great experience.
Jeff was outstanding by offering perfect customer service as well as sharing his extensive knowledge of the Lexus brand. Thank you!
Autumn did a very good job and kept me informed during the process.
Jeff was awesome per usual. He is very knowledgeable, caring, compassionate, and very understanding. a
Although you guys were very busy on a Saturday and I was assigned another technician. I really wanted Jeff because of his knowledge Jeff without hesitancy, juggled multiple clients and myself while breaking down and explaining things to me about my vehicle. I truly appreciate Jeff and the consistent service he provides .
Jeff was easy to work with and really shows he cares.
Jeff Miller is the best service advisor
Honest and professional
Service has always been superior at Lexus.
Jeff addressed all of my concerns and did a great job fixing it all. Thank you!
Staff was courteous and work was completed within a very reasonable amount of time.
Lexus always delivers the type of service I've come to expect every time. I know my vehicle is in good hands.
I brought my car in for a speaker inspection and it clear the speaker are damaged and not working properly. He called to pick up the vehicle with iy in the same condition I brought it in. She the put me back in a rental car to have my car speaker re evaluated.
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