My car was a schedule service appointment- fortunately, they found a tire needed replacement.
Glad I had it serviced by Lexus
Jeff provides excellent service!
Autumn was kind and courteous and went above and beyond keeping me informed on the status of the car as it was being repaired.
Jeff Miller is an excellent service advisor. Over the years I have had my GX serviced he has always been professional, courteous, and very thorough in his approach. Fantastic service advisor!
The entire visit to Metro Lexus from my arrival to Departure was flawless and painless. Adam was very professional and made sure he was completely clear on what would be done to the car while I waited. The communication during the service call (including videos) was really interesting and informative. Someone needs to give Adam a “high five” because he deserves it!
The drivers cooling fan that was replaced is still noisy. It is no different than when we took it in. Also, we noticed that there are scrapes and dents on the drivers side door threshold that were never there before.
Also, we’d like for you to review the video of our wheel rims before the tires were rotated. There is a large scrape on one of the rims that we also don’t believe was there. It’s possible it was there but would like for you to double check.
We are very concerned about the dents and scrapes on the drivers side door threshold as we are guessing this was done when the cooling fan was replaced. Something clearly isn’t working with fan and we’d like to discuss the replacement.
Smooth, easy process. Everything was explained clearly. Would recommend.
Service was performed within the time stated. Vehicle was delivered washed & with a full tank of complimentary gas. Thanks for the excellent service by Adam & his team.
This service was absolutely wonderful. The staff did a great job. and I will continue to purchase more vehicles in the future. My vehicle is the fifth car I have purchased from your dealership. Thank you again for doing this maintenance inspection.
Thank you for making car maintenance quick and easy!
Paul does a great job getting you in and out, communicating what service will be performed and follow up throughout the day.
Travis was professional and honest about my vehicle work.
Always satisfied with your service thank you
Jeff was super helpful and great to work with. Unexpected work needed to be done so he quickly found me a courtesy vehicle so I could get back to work. Super knowledgeable about my vehicle and so respectful of my time. 10/10 dude. Give him a raise.
Unfortunately, I brought my vehicle in, secondary to a rubbing sound. I was charged with a total inspection charge, in addition to reported brake work, that was revealed, post inspection. I wasn’t having any problems with my brakes. It was just the rubbing sound. I was charged a little over $1500.00. After payment, I left with my vehicle, and to my surprise, the same noise existed. I was given a loaner. Travis, called me on Tuesday, with a very sincere apology. Even though he stated that my brakes and front rotors needed replacement, that was not why I brought my car in for service.
Completely satisfied Jeff was great in explaining everything.
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