Jeff Miller is wonderful. Thank you very much Cleveland Lexus for having such a great guy working for you. Also, every time I do a survey like this and hit the submit button it goes blank so you might want to check that part of it out. But Jeff Miller is wonderful. A lot better than this survey. Thank you!
Thanks to Adam and the team for helping to service my NX 200T!
He always has his customer’s best interest and provides best options. Also, had my car back to me same day and was expecting day or two. Thank you and to your team!
Already got an appraisal through Ryan
Thank you for your service, its always a pleasant experience.
Jeff is always a pleasure to work with, always responsive and communicative. Makes the service experience easy peasy!
5 star service always!
I was very happy with my service experience. Jeff was knowledgeable, organized, and helpful. He called me as soon as my car was ready, which was actually earlier than requested. I would highly recommend Jeff and everyone else I interacted with during the drop-off and pick-up process. Thank you!
As always, it is a wonderful experience to work with Jeff and your entire staff. I am treated SO well at Lexus. The little things are also appreciated. Clean car, mats and more when car is returned. Thank you so much.
Jeff Millera consummate professional.
Very professional and easy to work with
Cordis provided EXCELLENT service and even stayed late to resolve my issue and assist me. I truly appreciate it!
The service department at Lexus of Cleveland is very professional and easy to schedule with. The service department is courteous and explains everything that will be done during my service maintenance appointment. I was in and out in no time!
Jeff was great to work with! Appreciated all of his comments and suggestions. Thank you!
Travis was great! However, I’d like to know why Lexus of Cleveland isn’t a AAA certified garage and doesn’t participate in AAA discounts? Also, why isn’t the diagnostic fee applied to the repair if it’s done at your facility? I could understand charging someone who chooses to get the repair done elsewhere but not if it’s done at Lexus with your mechanics. It could actually make the cost of the in-house repair more palatable. These are 2 customer conveniences that should be afforded to a Lexus customer.
Service was excellent and Jeff was great to me. Five star score
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