Adam was attentive and helpful. I think service could have been quicker I resolving the camera issue in that my research pointed to one method of correcting the problem as it turned up to be the solution.
Otherwise everything terrific!
Paul and the whole team are all competent professionals who went above and beyond to make my visit an enjoyable experience
Very pleasant experience.
Jeff has provided outstanding customer service
Exceptional hassle free service. Very professional, thank you Jeff, definitely will be back for more service and will recommend for others. Thank you
Cassie is definitely top shelf when it comes to service. She was extremely helpful with my appointment, keeping me informed throughout the process, providing great guidance on the recommendations for additional repair work and staying in touch with regular updates. Cassie is a big reason why I continue to come back to Metro Lexus for service.
Good job detailing my car & got it back quicker than expected! I am very pleased!
The car is a new 2025 just over 2 months old and service advisor tried to ding me for $180 on an alignment, a rear alignment mind you.
It was finally resolved and they did the adjustment.with the service I went in for.
This is a brand new car and probably came that way from the manufacture but the pushback I received was something I’ve never experienced at the dealership before.
Secondly, the cold psi in the tires were at 38, they never readjusted it to the summer cold PSI of 35, so when the tires get warm the psi runs to 40 to 41
And that was at today’s temps, High 70’s
I called and talked to Dan the manager on duty after leaving about the tire pressure and after a few minutes of conversing advised him I would just have it done somewhere else, he seem to be ok that.
So needless to say even though the alignment issue was resolved I was still really bummed out on how it all went down.
Fred
I appreciate Travis and Derick who did the work on my SC.
Great service as always thank you.
Great service and glad to be a lexus owner
Excellent service and people!
Paul was very efficient helpful
Always great st Lexus !!!
Paul took time to explain service and was quite helpful and knowledgeable!
Great service! When I came to pick up car today the gentleman who helped me could tell I was in a hurry and got me taken care of right away! He was so nice and intuitive really appreciated it! I didn't get his name unfortunately but I returned a navy blue 350 loaner and I have a white 350 he drove up for me. What a SUPER GUY!! I was there somewhere around 115 I believe. Thanks again! Michelle H
Jeff was great.
I am still very disappointed that the replacement part was not available last week when I had my 10,000 mile service scheduled, and that I had to make a return trip because someone failed to order that part, even though I was told that it would be done at the same time.
Jeremy was friendly and knowledgeable! I enjoyed working with him!
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