I was satisfied but not impressed. He wasn’t very friendly in greeting me. Didn’t even introduce himself. Just came over to me with an iPad while I was giving my information to the tall black gentleman. And when I was surprised it would take until the next day he gave me an attitude when explaining if I get a loaner that’s the way it goes. I wasn’t upset at all. Satisfied. But if you’re striving for great customer service it didn’t happen.
I'll describe in the emailed survey
Very professional and courteous. Jeff took the time to explain service done on my vehicle. In my opinion, he is truly an asset to Metro Lexus.
We have allways been happy at Metro /Cleveland Lexus.
Everything went just great!
They ordered the wrong part
Jeff communicated well and did great even with some issues with the new system. Was a pleasure to work with Jeff
Jeff miller was awesome to work with. I can’t say enough about him. You guys really know how to take care of your costumers. This is why I stay with Lexus.
My tech representative was fantastic. Atmosphere of the waiting area is very comfortable.
I attempted to contact the dealer by phone. My calls were not answered. An unexplained disconnection occurred each time I tried to call. Then I got a series of nonsensical text from an AI robot that could not answer questions correctly. After a day of failed attempts to make an appointment, I drove to the dealer and was able to make an appointment. Everything at the dealer was fine. My service was excellent. But even after my service, the AI function continued to send text. This is not what I expect from such a fine company.
As usual, the service was good and I greatly appreciate it. I will be in the market for my next Lexus in late Fall and looking forward to it.
I was told my service was going to take one to one and one half hours, but it took over two hours. I had to change my afternoon schedule because of of the added time needed.
Adam was a pleasure to work with. His communication skills are excellent.
This young man is an asset to your company.
As always Jeff was fantastic. Great communication and professionalism
Everything was done fine except for the setting of all the service monitors
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