Lexus of Cleveland Auto Repair Service

Absolutely satisfied

Jeff was very helpful. He answered all my questions.

Cassie is amazing, amazing at customer service and her job!!!!!

Ok

quick easy painless

Ohio

It was a long time to get my tire replaced but overall a good experience

No issues with the completion of the service work. High prices for make me want to get not urgent services like new wiper blades, tires and brakes somewhere else with more reasonable prices.

Very professional team.

When checking in, we were not advised that service could go to Monday. Unfortunately, that was not going to work with our schedule. Travis was able to complete the service on Saturday. We are incredibly grateful for his help.

Travis was very professional and had a great sense of humor. He got me a couple of times! Great employee. Enjoyed working with him and will definitely work with him in the future!

No follow up from service advisor. When i called in no response in service dept.

Keep up the good work

Adam was very attentive and Listened to my concerns. He kept me Updated about my car and when it would be completed.

You appear way to busy. My brake job (one axle)) took almost a full 2 days. I bought my RX from you but probably won't bring it back

Cassie was great to work with. Top notch professionalism.

Since I am not used to newer Lexus cars, I really appreciated Autumn explaining how the loaner car worked. It was very impressive. If we were to trade our ES 350 in we would rather have an NX rather then the RX.

Very good service by Adam! Thank you

First I was quoted $65 for the oil change I called to schedule but when I got there I was told it was $128. Then, a 2% credit card charge is a change in policy and was not disclosed at the time that I scheduled service. I feel I should be reimbursed the $22 charge because had I known about it in advance I could/would have brought my checkbook and paid via check. I also feel the $89 diagnostic charge was excessive. I told the rep that my tire pressure indicator was faulty when I called to arrange service. Lastly I was told I needed a new drive belt and brake fluid but when I asked how long it had been since they were last replaced the rep had to “go find out”. Shouldn’t that be part of the justification when proposed repairs are quoted? I went in expecting a routine oil change and tire pressure gauge repair and left with an $1,200 bill. Very Disappointing.

Very pleased with the service we get at Lexus.