Autumn nicely worked through a difficult repair episode.
Adam was very professional and pleasant to work with.
Jeff was good at his job! He was knowledgeable about my car and answered the questions I had. He was polite and thorough.
Travis was polite, timely, and helpful.
I will share on the survey.
Thank you for your good customer service! Greatly appreciated!
Service was great. No problems at all.
You are always dependable and looking into everything we ask or need
Travis and everyone at metro Lexus are pleasant and easy to work with.
Cassie was able to spend time and answer my questions.
Adam was so pleasant and provided great customer service! I appreciate it.
Autumn was helpful and informative. She tried to get the car scheduled for maintenance on Friday, November 21st and was told a technician “may” get to the car. We had a loaner setup to run errands but were not informed the car would need to stay overnight or potentially the weekend. For a console replacement of just one piece, the visit should not have been more than an hour as service took less than 10 minutes. It was an extremely inconvenient process that we were not informed properly of and are likely headed to a different dealership for future services as this is the third time we have had an issue with the timing of service, service quality and check in process.
I would just to thank all of the service staff and any Lexus members who are indirectly involved in the service of our two vehicles !
By the way, hats off for all the exceptional work that Cordis extended to us.
Respectfully, Louis B
Cassie was excellent, professional and kind. It was my first visit with my first purchase. She taught me the service drop off process and helped me feel comfortable in the environment as I waited for my car. The service was quick and efficient. My car was returned in a timely manner and even washed! I’m very pleased and very grateful! Thanks so much.
I wouldn’t want to deal with Cassie again.
Unprofessional, dismissive, unresponsive
Rushing to finish, doesn’t seem to like her job
Jeff is always professional & respectful! He always keeps me updated on vehicle & cares about how our cars are treated!
The service center is great! Everyone is so helpful and friendly.
Jeff needs a pay rise and good Christmas Bonus.
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