Service Center

Real Reviews From Verified Customers

Alphonso O.
4 out of 5
1/14/2026
Always very complete with her service and communication
Jose D.
5 out of 5
1/14/2026
Jeff is always very reliable with giving me advice and information about my cars.
Brian D.
5 out of 5
1/14/2026
Jeff is the best technician I have ever met… most thorough… most professional… most cordial
Ann E.
4 out of 5
1/13/2026
Everything was ????
Kevin B.
5 out of 5
1/13/2026
No complaints
Bonita W.
5 out of 5
1/11/2026
Excellent service
Diana D.
4 out of 5
1/11/2026
Autumn was friendly and professional. She reiterated what was going to be done with my car. I waited in one of the visitor spaces until the 10,000 mile service was done as well as the correction to the back up camera from the notice received. I was notified by video and text of the progress. It was a busy Saturday morning and Jim Miller personally came to let me know my car was ready. I saw the video and would like to thank Jordan as well. I do have one question. Is the oil that was put in my car synthetic? Thank you for all you do! Diana
Aziroon R.
5 out of 5
1/11/2026
Completely satisfied with the service
Sandra K.
4 out of 5
1/11/2026
Travis was excellent. Took the time to explain next things that might need to be done if needed.
Michael C.
5 out of 5
1/11/2026
Excellent worker
Kylie M.
5 out of 5
1/11/2026
I always experience amazing at Lexus of Cleveland! Great service and sales team!
Surovi H.
5 out of 5
1/11/2026
Sure
Jeneba Y.
5 out of 5
1/10/2026
Cordis is always helpful and customer friendly. I have peace of mind when I take my car for servicing because I know I’m in good hands
David S.
5 out of 5
1/10/2026
Autumn was awesome and very courteous and helpful. I think the service at Metro Lexus is outstanding! It is truly a reason to buy a Lexus! Thank you Autumn
Sheila F.
5 out of 5
1/9/2026
Jeff is the best, he is knowledgeable and through!
Carol B.
5 out of 5
1/9/2026
Everything was done quickly and efficiently. I appreciate the effort!
Kirk W.
1 out of 5
1/9/2026
Awaiting delivery of cargo weather mat.
Angela M.
5 out of 5
1/8/2026
Great job and amazing staff!!! Very friendly and extremely knowledgeable!!! I would highly recommend and again the team was did a great job and outstanding interaction with customers!!!
Dawn W.
4 out of 5
1/8/2026
You all performed admirably; it's just that I dislike driving to Cleveland or Akron.
Margaret D.
5 out of 5
1/8/2026
Cordis and team were all very professional.

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