Ability to speak with your service advisor remains terrible. Your call is never answered and voice mails never acknowledged. This is not Lexus level service. Horrible service experience.
We appreciated the Care Paul and his team took with my aunt Ethel C
Quick service with excellent comm& updates
Cordis is the ultimate professional: Smart, knowledgeable candid and compassionate.
Pleased with the service.
I dealt with about 4 people instead of just 1. You sent me a picture of my care lifted but never showed me pics of what you did. I asked about the cabin filter cause it wasn’t listed on my inspection and was told it doesn’t need to be replaced. I asked about the white powder blowing into my dashboard and was told something about my ac/heat was drying out and blowing. All they did was throw a price at me. I also called to check on the handle on my trunk and that it worked. Usually when I unlock my trunk door I can open it manually and it had stopped working. When I picked up my car the guy said he left a note on the other guys computer to check it and it wasn’t. I got an email telling me the amount due and to pay. I didn’t have a list of anything that was done so why would you send me a bill. I’m not sure if the person who has worked on my car the last few times gets an inspection of his work from his boss or they just push my car through. Nothing has been the same since Steve left years ago before all the restructuring. I don’t feel confident in your work or having to speak with so many people within a few days to make sure I was taken care of. Last time my key fab wasn’t working and you said you’d take care of it. I got the call everything was good to go. I knew something wasn’t right and of course I was right, my key fab wasn’t working. Luckily I checked it before I left. Not sure I’d come there again
Ian was very great customer service . He is a trusted person and can be depend upon on his word.
it was so great and cool also high-quality service. I was excited to touch with you guys.
Took too long for a simple oil change and added suggested services were way overpriced
I thought my $1600 service cost was a little high but..
I am 100% completely satisfied with my service but most of I have to add Jeff was the greatest please promote that man he's definitely a great employee
Thank you for the great service!
Jeff is your best team member in the service area!!
Ian was great. I saw him type in my request to check the spare tire as the tire dash light was on. It’s still on. I don’t know if it’s the tire or an issue in the dash. Please advise.
Thank you,
Gail M
Maybe you guys can actually clean out your loaner cars before you release them to your customers? The GX I used overnight was full of food crumbs and the last persons trash. I absolutely love Metro Lexus and the services are so much better than the others in the business. I'm only telling you this so you can remain the best out there. Thank you.
Prompt, courteous, thorough. a pleasure.
Jeff Miller is an excellent service employee. He is very knowledgeable and accommodating every time we have our RX 350 serviced. He is an asset to your company.
Jeff is skill and knowledge. I trust him with his ability and recommendations. Thank you Jeff.
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