Lexus of Cleveland Auto Repair Service

All very good ????????

Jeff is always excellent.

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Car sounds weird

Very frustrating experience.

Communication & follow through was great & appreciated in working with Cassie.

Both drivers were very nice and professional

Very professional and welcoming. This was my first visit. I’ll definitely return to Metro Lexus.

I’m very satisfied with Jeff’s work today and with his maintenance team. I’m glad to have Jeff’s team.

Thanks

A very enjoyable experience in a pleasant venue as it is whenever I am there. Thanks

Jeffrey was polite and professional

Everyone was so courteous and efficient. Great experience

Jeff has ALWAYS gone above and beyond my expectations!!!

The only reason I drove over 1.5 hrs Was Cordis, he is an real asset to Metro. In today's environment it is so difficult to get adequate communication. Cordes probed that wrong. I will be back. Thanks Cordis Bill B

Everyone was great

All went well. In time. Ian was very polite

The front desk rep was conniving and extremely rude! He attempted to charge $50 to screw in a license plate. When I suggested that the cost was too expensive for the service, he began to ask demeaning questions about my annual salary and asked what year I purchased my car. He was loud, disrespectful, and embarrassing. I hate to assume that he felt entitled to treat me this way because of my race. I have purchased 4 vehicles from this organization & I want to now utilize a different location for future services and purchases (along with all of my family & friends who have patronized Metro Lexus). I do want to mention that when I reported him to the manage on staff, he apologized to me and covered the cost of screwing in the plate. This location used to have top tier customer care! The experience that is offered now, clearly shows no interest in maintaining customers. Rodney & Stacey H

Efficient and professional service staff. Thank you