The car was returned but not washed, Adam asked me if I wanted it washed and I said yes.
A little confusing process. Will get myself trained and it will improve.
I appreciate the effort in getting me an answer on what an indicator light in the overhead light/SOS cluster was for. Paul didn’t have an immediate answer but he continued to research it after I left and texted me with the answer by the time I got home! Truly fantastic customer service!
I love Lexus and you are so good to me!
I am not an SUV PERSON AND YOU ALWAYS HAVE AN ES 350!
I love you all to pieces!
Jan
Great explanation and care with the information on my car. Thank you!
Jeffrey did an exceptional job, explaining ö every detail
.ry detail of what was being evaluated on my vehicle i was very much satified with his customer care!
Very thorough and attentive.
He is highly knowledgeable, extremely helpful, and provided excellent quality service
Jeff was an absolute professional when it came to anticipating my needs and any concerns I may have
Metro Lexus Service, Paul Cooper, and the rest of the staff were incredibly efficient and kept me up to date on the service of my Lexus!
My car was kept for two weeks and you still can tell me what’s wrong with my car. You tried to charge me $400+ to complete diagnostics which again, you can’t tell me what’s wrong. You also want to charge me $1,023 to do work on my car that you can’t guarantee will resolve the problem. You all are running a scam and this is completely unacceptable!!!
Cassie is awesome! Took great care of me and solved the mystery of the canceled appt. Appreciate her and metro lexus very much.
Cordis Bunch is the best !
Jeff is always very helpful to me in every way.
Always pleased with your service!
Do not want to trade in my car , but will look at an additional car in the near future.
Thank you
I couldn’t be more pleased with the service and Cassie’s professionalism and commitment. Job well done!
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