Fast, considerate and knowledgeable.
Always a pleasure working with Jeff.
I was not advised to bring my smart key with me to be used to clone the second smart key!
Paul did an excellent job listening to my concerns about what was happening to my car and also explaining what will be done to evaluate the situation. He also sent me updates while I was waiting and at the end of the diagnosis explained in detail what was going on and why there wasn’t a need to replace the latch on my trunk at this time. As he felt something in my handbag was probably pushing against the key. I really appreciated the honesty and the fact that he didn’t rush to sell me a new latch plus cost of labor. Thanks very Paul and the service person also!!
Excellent service. Everything explained well.
I love the service that I got
Cassie was very professional
And knowledgeable and kept things moving. Thank you
Became a Metro Lexus owner in 2000 and have leased 8 vehicles over the 24 years during that time. Great organization with great vehicles, staff and service!
The entire experience was efficient, friendly, and professional.
Thank you,
Janice B Pae
Cordis went above and beyond with my out of network claim. He talked me through the process and was able to assist every step of the way. I couldn’t have asked for better service!
Jeff was outstanding he was extremely busy and still kept me posted on the progress of the car.
Excellent and exceptional customer service as always. Thank you.
Thank you for the service and the honesty.
Yes, Adam was very helpful and the service was completed in a timely manner.
Everything went smoothly.!
Service on 7/9/24 was excellent! However I was just there last week and the service technician stated the battery tested fair and it could wait till the next scheduled service. It was very frustrating that the battery was not replaced at that time , this would have prevented me from being stranded at work several days later.
Cordis did a great job and communicated frequently with me. Thanks Navarre M
Metro Lexus team is very professional! Best service!
The customer service at Metro is always top notch!
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