Jeff was extremely professional, courteous, and diligent in helping us navigate through our car repair.
Cassie Thadeus is an excellent service representative who had me laughing a couple of times. She is a valuable asset to the Lexus service department who provided me with the price of the work that was being down and reminded me of service discounts I completely forgot about. She deserves outstanding recognition.
Autumn was great in assisting Lexus to provide hassle free professional service. Excellent job having another customer leaving dealership completely satisfied. Thanks to the whole service team for great experience, you guys are the best. Definitely would recommend
Travis and the rest of the team are great!
Jeff was amazing. He explained things so well including some that I was unaware of. I appreciated him!
Great service experience as usual. Looking forward to the survey.
Adam did a fantastic job of covering the details and following up with me on everything. Thanks also to the service scheduler who came up with an innovative approach to my change in schedule that made it all happen ahead of schedule Thanks
Autumn and Malcolm were a pleasure to work with for my service needs. Appreciate their work and that of the entire service time who work their magic behind the scenes.
Great job today. Excellent information was provided. Very professional.
Paul was fantastic. I almost slipped on some ice and he swooped in like a majestic eagle and saved me from hitting the ground. It was like something out of a movie. When I looked up at him, he had a halo around his head like an angel. God bless this man, god bless Lexus of Cleveland.
20,000 mile service and wiper replacement done in less than an hour.
Cassie directed me to the Parts Desk to order touch-up paint. Waiting lounge amenities are very nice
Jeff is always professional, helpful and knowledgeable! He is a pleasure to work with every time I am there.
Quick and easy appointment today!
Travis was very helpful in orchestrating my repair work with a 3rd party, thanks!
Great service, job done in less then 1 hour !!
Thank you, the problem is solved.
Paul was very helpful and knowledgeable.
thank you all expectations were met.
Cassie is an asset to your Service Department. Keep her!!!
The service I received is why I purchased a Lexus to begin with. I had an emergency and I was 4 hours from my house and nowwhere near my local Lexuse Dealer. Cassie took care of me from the start and in just a couple hours I was back on the road.
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