Adam is fantastic! He’s always friendly, respectful, and provides a great experience every single time. Highly recommend.
Over all great experience! Everybody was so friendly and nice.
Service person was excellent and the technicians did great work. However, it was frustrating to drop the car off for something simple on Monday and not get it back until Wednesday. I appreciate the rental car, but I would have preferred to have my car back faster when there wasn’t much work to be done.
Always a pleasure, your staff is awesome.
Jeff Miller is a true professional with a wealth of knowledge in his business.
Job well done.
I wouldn't go anywhere else.
Autumn Glen and the whole staff is PHENOMENAL I LOVE METRO LEXUS
Cassie is the best service advisor I have dealt with.
I truly appreciated Jeff's communication throughout the process. Jeff is a valuable asset for Lexua.
Cassie Thadeus is an excellent service representative, very professional and knowledgeable about what service is needed for my vehicle. I have the utmost confidence and trust in Casses’s ability to provide excellent service, which is why I returned to the Lexus of Cleveland service department
I drove my wife's car from Lorain to get the fuel door replaced. We were happy it was being covered by warranty at no cost, but had to wait for it to be painted to match the car. Everything seemed to be going well, but when I was directed to my car, I immediately noticed the color of the fuel door did not match the car. Apparently the installer did not notice and no one else checked before approving the car for me to take. I showed the tech who checked me in and he agreed that it was a poor job of matching. The Service manager came out and concurred. The car has to come back in and go to the body shop to be able to match the car's actual color. I'm glad it will be taken care of, when I can get it into our schedule. Bottom line, I'm not satisfied with what ended up being a 2 1/2 waste of time for me, but I'll reserve final judgement on total satisfaction when the job is finished.
The car was washed poorly windows splattered on outside. They should have rewashed car. Travis in service was great and took good care of me. Was efficient and user friendly. I always get my card and service my card at this dealership for past 17 plus years.
I only bought it two months ago, so I'm not quite ready to sell it:)
a. Original schedule was not migrated. Good thing Allison followed up on me via email and that’s when I found out that my original schedule last Aug. was not carried over to the new scheduling system (as explained to me by the service advisor)
b. Service took 2.5 hrs rather than the initial 2hrs assessment, and that is fine, what’s not ok was that no one informed me that it’ll take more time. No proactive communication
c. I was initially charged with alignment of 140.95 and 49.95 for the 25k Mile Service. The Service advisor didn’t even check if I have a maintenance plan. Almost paid the 49.95 if I did not point it out when the service was done. Previously, I don’t have to remind the advisor about my maintenance plan. Also, when I got the final amount, the 140.95 was changed to 155.95. What changed? What’s the reason for the increase?
d. During my previous visits, the service advisor would walk me through with what they did to the vehicle. That did not happen. So when I checked what was done to my vehicle, I found out that they replaced one of my tires. And that is fine, however, I was expecting that this should’ve been communicated to me (proactively) when I was at the dealership or after the service was done, someone should’ve walked me through what they did to my car.
e. In my previous visits, they would offer to schedule already the next maintenance schedule. That did not happen during my last visit.
As always, service was performed to my satisfaction in a timely manner. All information was provided to me when additional work was needed.
Thank you for the good customer service! It means a lot to me
Jeff is always professional and personable.
Quoted different pricing, want to discuss with someone from management
Adam is consistently carries himself in a professional yet friendly manner. Always a good experience!
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