Jeff is such a great service rep. Very through, polite, considerate and always strives for the best to assist me! Thank you Jeff!!
Jeffrey was incredibly kind and supportive throughout the whole process, making my experience with Lexus Metro smooth. He was always quick to respond and take action, keeping me informed about the next best steps for my car. Overall, it was a fantastic customer experience, and this is just one of the many reasons why Lexus will always be my go-to car company.
Excellent service from Jeffery Miller. Very pleased with the guidance he provided on an unexpected problem.
I always experience amazing service at Metro Lexus
Ian kept me informed of the status of my vehicle and helped me find an option for my tires that suits my needs better. I appreciate his attention to my needs.
Jeff is always mindful to what my car needs. He is extremely knowledgeable about all Lexus models.
Adam was very pleasant and communicative in handling my repairs.
Pick up and return where smooth
Paul and Fredi were both very professional. I appreciated the videos that Fredi sent, showing his work.
The brake caliper had a clip that was not reusable so I had to get a loaner and return the next day. The tech probably should have known that the clips are one time use. Other than that, service was great. Ian did a nice job and all is good. Still love you guys.
Polite .
Professional .
Perfect service provider with human touch .
Overall awesome experience . Thanks .
A continuation of my previous comments.
I expect to drive the vehicle 200,000 miles without any issues.
It didn’t happen with the LS 500.
warranty just expired .
I drive mostly highway miles .
I expect Lexus to cover the cost of repairing the height control compressor.
I can’t afford to pay $7500 for a compressor which will last at least 200,000 miles.
What happened to the pursuit of perfection?
The employees in the service department are very nice.
I drove domestic vehicles in the past and they were good for 100,000 miles the LS 500 remind me of them!!!
Adam was very professional, courteous and informative. My Lexus was serviced and delivered back to me well before the promised time. My expectations were exceeded in all regards. Job well done!
My car wasn’t detailed up to my standard. But they did correct the issues when I addressed them.
Great service great environment
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