always the best service at Lexus. Tori is awesome as well - i was curious about the RZ's and i got to test drive - i always appeciate her time also
Detailed info, pleasant to work with
Paul and Cordis did an amazing job like usual. Thank you for your help and see you next time.
I was told that I needed a new battery when I brought my car in for repairs related to the AWD system. When I checked my records,I found that my battery was relatively new, just over a year old. It was able to jump another car on 3 sepatate instances so I find it hard to believe that it needs replacing. I don't appreciate being taken advantage of and trying to sell me something that I don't need.
Thank you. Very professional and efficient service for visit on 8/21/24.
Always pleased with my interactions with all departments at Metro Lexus. I’m treated with respect and great service.
Very nice and professional
I have to go back next week- because what was supposed to be fixed on a BRAND NEW CAR- wasn’t.
Adam is a very personable and helpful young man. Everything was just.right. Great communication.
Thanks Adam-
We have been having issues over a year with the right front tire holding air. We have been in many times to put air in the tire. And mentioned over and over something is not right. We even purchased new tires from Lexus. When we had new tires put on they said they will clean up and make sure all fixed, especially the right front tire. Feel Paul did not care about our issue. Now here we are a couple months later with same issue with right tire. Now they said a leak around rim, I said this is interssting to Paul as we continued to tell him about this issue. Not sure why this was not look into when we continued to say about the air pressure in front tire and ended up getting new tires. I look to Lexus to be the expert with cars. I still believe the right front needs a new rim. Time will tell.
Adam was highly professional. He took the time to listen to my concerns although they weren't resolved but that was not against him
Adam was excellent I enjoyed my time while my car was being service and Adam even found me sitting in another part of the building just reading I thought was going to get a phone call when instead he popped up to tell me my vehicle is ready.
This is my second visit to metro, this dealership has their act together. Professional, polite, prompt, it will keep me coming back. I love the video sent to me of my brake and tire condition. The process of service has been perfected. Keep up the good work!
Jeff stayed in touch with me the entire time. My vehicle was being serviced although he was out one day. I still received communication about my vehicle. I’m very satisfied with the service I have received.
Jeffrey was very professional and attended
to all my needs!
Paul was very professional and courteous. He explained the process and was prompt in getting back to me with any questions that I asked.
We’re very pleased with the care given to our vehicle. The allotted time for the service done was also appropriate. We were kept up to date with how the service was progressing.
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