We were alright with the 7 hour wait until we saw the condition of our Land Cruiser. It had sweat marks all over the interior and exterior and it has marks all over the headliner, especially around the rear view mirror. After waiting so long I feel it should have at least been given back to me clean. The dealership is an hour drive for us so I had to take an entire day off of work and come home and clean my vehicle. None of our complaints are with Zach.
Dante was amazing! This is one of the best experiences I’ve had at Allen Toyota. My oil change was quick. The video that was provided explaining my vehicle’s inspection was excellent. I’m so glad I purchased this vehicle from Allen Toyota and have had all of my maintenance completed here.
I received excellent treatment and everything was done so smoothly and so quickly-you also have an excellent waiting area for customers and good coffee by the way
I came in this morning at 7:58 am. I was checked in at 8:03am in order to repair a tire. All agents there communicated that it was a good day and time and repairing the tire would be quicker than calling the manufacturer to see if there was a defect. I agreed as I needed the tired repaired so I could get to my workplace in Hattiesburg. I wasn’t brought back to the rig until 9:33am. I overheard that the dealership was now an hour and half behind schedule (a very busy schedule- very different than what was “sold” to me when I arrived that morning. I finally left at 10:38am this morning. Over 2.5 hours to get a tire changed?? I’m surprised at you,Toyota. Also, my advisor was not getting true updates. Just feel possibly a Gant chart or better communication is needed.
Service was friendly and straightforward. The desk people are easy to communicate and work with.
Service was good. The only
Complaint that I have is my battery needed replacing and I bought a new one. I purchased a battery a little less than 2 years ago. I found my rect when I got home and brought it in to get a refund on the battery the next day when it should’ve been caught initially in your computer system.
AJ was top notch!
I appreciate him from the beginning of the quote to me walking out the door with my tailgate fixed to original factory setting.
Thank you AJ!
Professional, courteous, knowledgeable!
I am completrly satifiedwith the help I got today sach is wonderfull!
Kaylee
Did an excellent job.
Wasted trip. Too soon to do service for oil and checkup and rotate! Should know that from web connecting to my car with Toyota!
He was very helpful as always getting everything taken care of and setting up my appointment to get service on my truck.
Paid for a service that the site said was $0.
Completion notice 1hour by text after tech had finished. Confusion at pickup time about status of truck and its whereabouts. After making payment for services 20 to 40 minutes before truck delivered again confusion. No one likes to wait that long after payment for vehicle. Unfortunately for ja Toyota I got superior service at ja Mazda.
JT helped me out he was kind and courteous
Well, we decided to go with someone a little (a lot) less expensive and, absolutely, more trustworthy.Thank you. Please don't contact me. I work a lot of hours, 6-7 days a week to make my living. I do not have time for a phone call discussing "how you can improve my overall experience". I'm pretty sure (given my experience with J Allen) you won't do anything at all to improve anyone's "overall experience".
The "gesture" is appreciated I guess. Thanks.
Have been using Allen Toyota for years and very pleased as always with the quality and professionalism.
Zach and everyone there was great. Appeared that employees all seem to enjoy being there and like people. Professional, courteous, friendly, and experienced individuals.
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