Rose is the best service advisor at Allen Toyota, that’s why I always ask for her. Great personality and always helpful. Thanks.
My service tech was awesome! Thank you for your stellar commitment to the quality of my service experience .
All was great and Jonathan too.
There was NO coffee!
Thank you for your follow up
Rose is always on top of her game
Arianna was very professional and customer oriented. Thank you.
Took way too long to have the vehicle serviced. I asked several times if the truck needed anything and was told no but got the inspection report over an hour later with a recommendation to replace my cabin filter. Which I would have had done had they even asked me. Instead I was given the keys and told it didn’t need anything.
Man Zach was absolutely amazing very responsive and did everything in his power to make me feel heard and understood even helped me with an extension of my issues with my car with a different company and guided me through the situation at hand overall great experience and I will tell anyone that is looking to buy a vehicle to go to Jay Allen Toyota!
Fast service & very friendly
Dante communicated well and was efficient and I appreciated him!
I was not contacted when my car service was complete and the service rep did go over the service. I called and left messages with no call back. I sent a text and got no response. Very disappointing service.
Jaylen was great, very kind very helpful. Someone left the cover off the inside air filter. I did not find it until the next morning. This resulted in another trip to the dealership. It's a 20+ mile trip one way for me.
Your team took 8 hours for a transmission fluid change. That’s ridiculous. I won’t be back. It was not a good experience for me.
Seatbelt replacement went fine… I’d ask to get the drivers side headlight bulb replaced as an adder. I was told it didn’t need replacement after the technician installed it properly… high beam works, low beam does not… just as I told them when I dropped it off.
It's probably your best employee. You have up there besides J. B the salesman and dylan, the salesman zack's the best customer service agent. You have there, you should train other people. How to be just like him?
Almost 3 hours for a tire rotation and inspection!
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