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Real Reviews From Verified Customers

Service Center Review Summary

5 star 942 reviews 60%
4 star 276 reviews 18%
3 star 43 reviews 3%
2 star 156 reviews 10%
1 star 149 reviews 10%
Review Us
Chantell E.
5 out of 5
10/22/2025
Thank you Rose ????
Onita F.
5 out of 5
10/22/2025
Thank you
Ginger Easterly.
5 out of 5
10/22/2025
Excellent service and helpful. Dante continually kept me updated. It is nice to have service from J. Allen Toyota and the advidor Dante who cares.
Cheryl T.
5 out of 5
10/22/2025
Mr Peters was very professional as well as kind and courteous. Thank you for seeing if I needed anything while I was waiting it meant a lot to me. Thank you again Mr Jaylon Peters
Glenda W.
5 out of 5
10/22/2025
I plan to pick up my car on tomorrow but I would like to thank all of the technicians who worked on my car. In particular, Mathew, thank you for your expertise and outstanding support as well as all of the team members who assisted you. I hope the car was driven and tested to ensure everything repaired was operating in a superb condition. I appreciate all of the assistance provided by your outstanding technicians! Ms Woodard
Nancy G.
2 out of 5
10/21/2025
Service rep was good. Service dept not so good!!!!
Bryan E.
5 out of 5
10/21/2025
The service was fast, friendly, and efficient.
Mark T.
5 out of 5
10/21/2025
Always thorough and informative.
Judy C.
5 out of 5
10/20/2025
Excellent customer service from drop off to drive off!
Julie M.
5 out of 5
10/20/2025
JT was awesome!
Jerry A.
5 out of 5
10/20/2025
Very good and friendly
Michael H.
5 out of 5
10/19/2025
Very great experience and so nice and accommodating for my time.
Tyler W.
5 out of 5
10/19/2025
Zach is always very helpful and most professional. It is obvious that he truly cares for his clients. I know that my vehicle is always in good hands with Zach and J Allen Toyota.
Debra A.
1 out of 5
10/19/2025
I now need 20 new lug nuts which I find very hard to believe. I had oil on the hood of my car, on the passenger front fender and in the passenger seat. All of my valve caps are missing. I will no longer purchase nor service any vehicle at this dealership ever again.
Stephen C.
5 out of 5
10/19/2025
Rose kept me completely informed about my SUV. The service was outstanding.
Jocelyn S.
1 out of 5
10/19/2025
Took 4.5 hours wait for a routine maintenance, ????????
Gerard B.
5 out of 5
10/19/2025
JT is an important asset for J Allen Toyota. He is very customer friendly and takes time to explain everything that needs to attention.
Caroline N.
5 out of 5
10/19/2025
Dennis watts was very very polite and professional.
Ramona F.
5 out of 5
10/19/2025
Very satisfied
Frank T.
5 out of 5
10/19/2025
Greatjob

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