I only wanted a simple oil change, I sat in your waiting area from 11:15 to 4:30 and my car was not ready my husband picked me up, your service department brought me my car the next day about 2:00, something about they could not get my oil filter off. What i dont understand, why you let me sit all day when you could have gave me a loaner vehicle, I always get my oil changes with you since I purchased the Camry in 2017.
I understand charging for a diagnostic service, but if the results lead to a $350 plus repair then the diagnostic service should be free. It seems my trips for service on my modern Toyota vehicles have become overwhelming.
Friendly, courteous and very knowledgeable about the level of service my Corolla required.
Great Customer Service! Thanks guys!
My car is still saying maintenance needed soon. What's up with that!
3rd row seats. Never found out the problem
Yall said I needed new brakes pads and there was nothing wrong with them they was almost new pads that I had put on
Jalen is truly the GOAT!! Between him and Stephanie (the tech),
THATS THE WAY ITS SUPPOSED TO BE!!!!
They should both receive a bonus, a substantial raise and promotion!
For real, they should be training other associates in customer service. I’m still the guy who waited over two and a half hours for a tire rotation.
(I still haven’t forgot.)
Dante was very professional and kept me informed as to the progress of repairs. Good job!
Rose did a good job for me. She is quiet a lady.
Completely satisfied with Allen Toyota and Rose
Donnie did an amazing good
Everything was excellent. Thanks Donny!
I was very happy with the service I got from your company
I brought my car in for an oil change at 930. I came back at 1 and the tech said the technician had to fix a recall item that took him 3 hours. So after 3 1/2 hours after dropping off for an oil change I had to wait an additional 45 mins. I feel Toyota should have called me to let me know what was happening and that it would be late evening before I got car back. Just a call would have saved me from waiting at the dealership
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