Zach was really helpful answering all of my questions and maintenance concerns. Professional service advisor.
Recall fix could not be completed due to equipment problem at the dealership
Service was fantastic. Simply not bought in to the costs. It was pretty damn expensive for what I received.
Yes, Zach is very helpful and very knowledgeable! I appreciate his helpfulness!! He deserves a RAISE, Jeremy!
Very good customer service!! Would recommend to everyone!
Zach is an excellent customer service attendant !
Jaylen, Dante, and Joseph were wonderful! Very good communication and customer service! 5 stars ????
Jalen was awesome!! He is very easy to work with and kept me informed every step of the way as Toyota serviced my vehicle. I will ask for him from now on—A+++++ for Jalen!!!!!
AJ was great explaining everything to me. He answered my questions. He was very polite.
Jalen was very courteous and helpful!
I have always had excellent service at J allen. Arianna was great. Thank you for taking such good care of my toyota.
everyone was very friendly thanks.
I love my truck thank you
Rose S
I waited 2.5 hours for my service to be completed. I saw that my truck was done being serviced BUT no one from the desk had informed me about the completion. I literally stood there near the service desk for 30 MINUTES and saw one of the mechanics or whoever drove my truck around the building TWICE within those 30 minutes. One of the reps at the counter asked me how could she help me and I mentioned that I been waiting to be able to get back into my truck. She told me my truck was ready to go and that the paperwork for it had been on their desk and that she didn’t know it was there. This was a pretty bad experience considering that those 30 minutes of my life were wasted due to carelessness and inattentiveness.
I was quoted $240 for a part and charged $276 plus the labor. SEVERELY DISAPPOINTED. I don’t like being lied to
Zach always takes great care of me. Tim always takes great care of my truck. Both do a great job. Thanks!
Dante was very helpful and friendly.
Rose is always my go to advisor! I won’t go anywhere else!
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