I had such a great experience with the Toyota service department, especially Lance. He took the time to ride with me so he could personally hear the noise my car was making, which I really appreciated. He was kind, professional, and kept me informed throughout the entire process. After assessing my car, he came to speak with me directly to explain what was going on and even sent me a video showing the issue so I could better understand the problem.
Everything was handled promptly and with genuine care. As a woman, I’m often nervous going to car shops alone, but Lance made me feel completely comfortable and respected the entire time. I truly cannot recommend him enough!
Thank you for your great service
Mr.Zach was nice, polite, friendly and courtesy. He knows his job and he explained the details about my car. I appreciate your service. Well done ???? Thanks again Lafonda W
Everything went good, thank you!
Everything was great! Thanks
As usual your Service and Sales crews and Mechanics are the best…Thank you and Johnathan was excellent!!
Rose was great. Overall though the service was more expensive (I didn’t go through with the necessary services because of that) and also because it would have taken 3 days for it all to finish. You don’t seem to have the capacity to deal with many cara
Zach is amazing and the nice gentleman that check me out. I believe his name was Daunte … not positive on spelling. Zach always goes above and beyond. Is extremely helpful and DESERVES A Raise Jeremy!!
Zach was very friendly and made the check in process smooth. He even called to give me an update. Great representative.
Everything is satisfactory!!!
I made a 3:30 appointment to get my oil changed! I got no further updates on my 4Runner until AFTER I made inquiry over TWO hours later! That is when they told me there had been a problem (?) in the service bays! This very same thing happened the last time that I brought my 4Runner in for same thing! J Allen has serviced my Camry as well as my 4Runner on regular scheduled basis. I am disappointed in having to wait so long for oil change; but, more importantly, the lack of timely updates, and me having to initiate inquiries about my vehicle!
Awesome customer service!!.????
Dante was great, very communicative and kept me updated every step of the way.
Driver side door has a scratch that was not on there before taking car.
My Service visit was one of the easiest straightforward services I’ve had from a dealership. The appointment was super easy to make, and they did not make me wait. When I got there, they were very quick to get me checked in, they set very clear, appropriate expectations for when my vehicle is going to be ready. In fact, it was ready faster than expected. Zach‘s communication was stellar all the way through. I loved this team structure and the service operation. They seemed to really care!
I had a tire that had low pressure. They should have found and corrected that during their multi point inspection.
Also, why did they turn on the seat heater and steering wheel heater? They also messed with other controls and didn't return them to the position they found them in.
Thank you Donnie for taking such good care of me!
No Veteran discount on sub contractor work or material
Thank you
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