Dante was of great assistance from the moment I stepped up to the service desk. I had multiple issues I needed addressed and he was able to help with all three. He scheduled my service, spoke to the warranty company more than once and answered my questions. He was knowledgeable and courteous. He did not rush me through the process and was a pleasure to work with at the dealership.
The service adviser clearly wasn’t very enthused about his job. When I picked up my car the instrument settings were changed and it took quite a bit of effort to reset them.
Donny was great. He was personable and thorough. This was my best experience at a dealership
Your prices are extremely high, never send coupons! Will start going some where else
I was very pleased with my service experience.
Rose as always gives us the best customer service!! She really makes us feel cared about and valued.
Thank you for the great work.
Jonathan was great from start to finish. Great customer service, gave updates and advice on a service deal i didn’t know about. Thank you Jonathan
I was very satisfied with the customer service
Donnie is awesome! Great customer service. Because of people like Donnie, I bought my 2nd Tacoma fromJ Allen and plan to by my 3rd from J Allen when it's time because of the way I'm treated here!
Dante is fantastic he kept me informed on my vehicle status is very knowledgeable about the service departments ability to get me back on the road quickly
Zach did a great job helping us get our van back asap. No complaints.
However the four tires are very dirty! One has a white X on it! Don’t understand why they weren’t cleaned before installing them.
I scheduled a 9:30 AM appointment for an oil change and alignment. I arrived early, was told my vehicle would be ready by noon, and received no follow-up communication. When I returned at 1:00 PM after lunch break, my truck had not yet been seen. I was not contacted until after 3:00 PM. Upon returning home, I discovered that my K&N air filter had been removed and replaced with a Toyota filter without my knowledge or consent. I was told I could retrieve my filter, but given the distance and inconvenience, that is far from an acceptable resolution. Additionally I recently learned that my “service plan” has a limited number of oil changes and though I guess it’s a fault of my own for not reading through the contract at no point had I been informed that I was getting a full synthetic oil this entire time requiring 10,000 mile intervals, yet I continued to bring my truck in every 5,000 miles based on the windshield sticker and the dashboard reminder. Neither of which reflected the correct interval to be used. Now that my service plan has concluded I will be taking my truck to a more convenient location that can service my truck in a timely and transparent manner.
I think I got a good service from Donnie excellent work from Donnie, of many times I have been there no one attended me with the kindness of this guy. Good job I give him 5 stars ????
Ya’ll can’t seem to get your appointment scheduling straightened out. I was told that your system of online appointment scheduling wasn’t working properly and your shop staff was overwhelmed. My appointment was made by phone. I arrived 25 minutes early for an 4:00 appt and didn’t leave until after 5:30. Two hours for an oil change and tire rotation is ridiculous. I waited 15 minutes for a service advisor to even come out. When my car was finally ready, no one reviewed anything with me. Just wanted my money. Do better J Allen cause I’m thinking twice about buying another car from you.
Jaylen was excellent. He deserves a raise. He went above and beyond to help me. He has excellent customer service.
My maintenance part, Now, my 4 Runner steering wheel shakes when I go over 55mph. Please help.
Everything was great. Donnie was so very helpful, bright and cheerful.
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