I’m absolutely satisfied with the the work done by Arianna during this appointment
The wait time was over two hours for the service. I think that’s a little too long for a scheduled service.
Mr. Peters is very polite and kind. Thank you
Zach C. Double check my warranty and exceed my expectations by going the extra mile by making sure I was up to date on everything and made sure my transition was smooth.
He did a very good job of explaining all the different options for the service.
Allways do a great job! And get you in and out,very friendly staff!
Very happy with the work done!
Arianna Crouse deserves high praise for her professionalism. She handled my situation with the utmost of care, understanding and dedication. Please award her with a pay raise and/or a BIG bonus!
I didn’t have a long wait this time. Thank you Donnie!!!
Rose was great! She answered a lot of questions we had and explained throughly. She is an asset!!! Her personality is fun too!
I dropped my car off for scheduled maintenance at 8:30 for an 8:45 appointment. I was told I would also get a recall taken care of. Zach called me after noon to ask if I wanted the 4 wheel alignment done. I agreed, but I had to call back at 4:30 to see if my car was finally finished. It was supposedly being finished and I took a 20 minute Uber ride to the dealership and still had to wait while my car was made ready. If I had known that this was going to be an all day affair I would have planned my day differently. As it was I had to cancel my afternoon plans and I was not happy about that. I feel that if I had waited at the dealership my car would have been ready sooner, which is ridiculous.
You kept my truck 3 days last week to install a trailer brake relay that I had to call you to find out it had come in, and my problem still was not solved. You kept my truck 4 days this week and determined that another relay was not getting power and had to order another part and that relay eta is June 12th. So no I’m not satisfied at all with the service I’ve received from J. Allen Toyota!
I dont know Jaylen. My service advisor was eric. He was excellent. The first valet to meet my vehicle was demanding and control focused not the customer.
The service team damaged my car. Scrapes in the paint and gouges in the plastic. I will be sending pictures to the GM via text along with a phone call on Monday to learn how this will be repaired.
I was very disappointed today. I had an appointment at 7:45 AM this morning and I had to get my windshield wipers changed and my tires turning rotated, but I said look before you rotate the tires. Give me a quote on a set of tire because I need that I don’t always spend time and money. The guy checking me and said no problem hour and a half later I haven’t heard nothing went to get me some popcorn for some reason. I just looked outside the door there and I see my truck sitting in the parking lot so I went to the counter and asked the guys up there. Hey what’s going on with my truck and he says oh he said the tires are not in stock and getting a quote. He said apologize for not letting you know texting you. I apologize. I said I don’t need apologize I need something fixture. This is the third time this has happened to me. I’m waiting for something that wasn’t never done. Very disappointing.
I feel like I should have been more informed with the progress. I was told it would be a few hours when I made an appointment. Then when I dropped it off, I was told it would take most of the day as several technicians called in and did not show up. Then I received a text telling me that evening they would have to keep it for part to come in. I did not hear anything until I called back the next day and finally got a response and they told me that the car was ready.
Arianna has some of the best customer service I've ever experienced
Kept my car for too long (4.5 days) with very little communication.
Jaylen our service guy was really very professional, very considerate and listened to what we were telling him about the vehicle. He is one of the best ones you have there.
The problem is the ridiculous prices you make it so difficult for people to get their vehicles running there are so much more repairs than is actually really necessary when you have a few thousand dollars already of a bill that is only one repair. Prices are way too high and do not absolutely not recommend them because of their repair prices on vehicles
I made an appointment for 830a, I got up at 4a to catch a ride with my son so I could drop my truck off before the service dept opened. Zach called me at 730a to let me know they had my truck, after going over what I wanted done and explaining it was the only transportation We have and that I would need my truck at the end of the day. I didnt hear from him again until I called at 250p to inquire about it Zach told me they didnt have time to look at it. Correct me if Im wrong but isnt that the whole point of making an appointment. Had to catch a ride to pick it up and still not any closer to finding out what the issue is. It is a major inconvenience for me to do without my vehicle and impose on others to follow me to your shop to drop my truck off and pick it up with nothing to show for it.
Wilfred Geoffrey Gollotte
****-****-xxxx
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