It was great to work with Trevor! He listened carefully to the vehicle's symptoms. I was informed of the inspection & estimates. Uber was hailed for me quickly after car was checked in. The car was ready in the expected timeframe, which was very helpful. Thanks Trevor & Dustin too!
I was satisfied other than the wait time. It was almost 2 hours which is a long time to wait.
It took 1/2 an hour for my vehicle to be driven up after I had closed out the service with the technician, Ken. I had to grab the guy bringing cars up to ask him where my car is. The big red haired, beared man was very rude, demanding my paperwork to prove I had paid for my free service. I was very pissed off when I finally got my car. It shouldn’t have taken so long and this man was less than friendly.
While **** was very kind and the service was completed the same day, I am not completely convinced that the issue was resolved. The spark plugs we changed within the past 8 months and while I do understand that Toyota dealerships would like to only have Toyota parts on their cars they are not the only parts that work. We ended up replacing them anyway so there would be no question with warranty if in fact it was not what I brought the vehicle in to be serviced for.
I do understand that you can’t read a code that is no longer showing but setting appointments out three weeks is a little tough.
Friendly and fast great service!
Trevor has been great eveytime
Good day,
I am simply frustrated about scheduling a 2nd appointment to fix a minor coolant leak that appeared after an originally unrelated warranty repair. I admit I'm not an expert but the leak appears to be the same as the one previously repaired. Everyone I have worked with has been great and I was not charged for the previous repair, I just cannot say I have been completely satisfied. Perhaps my frustration is unjustified as the nature of vehicle repairs can be and is difficult. My intention is to continue service at this facility assuming this issue is corrected without a 3rd visit.
Thank you
Every thing went smoothly which I really appreciated as it is usually my husband who does the “car things”. I needed Uber as my appointments were piling up & I was on time for each. Thanks!
it's like new, bought it there, considering a new rav 4 when they come in
Tanner do very good, I appreciate the honesty on parts not needed for my scheduled service. Thanks
Always good service and knowledgeable people!
Ken was great. Quickly checked me in, answered my questions at check out and I was on my way
Service was expensive, extremely slow (3 hours for a $200 oil change, seriously?), and no alignment was done. Also, your signs for getting into the service bay require extensive reading which is not great for someone’s first time at your.
Ken was a pleasure to work with.
Service tech was unaware of our Platinum Coverage. Service Texh told my husband to figure out the cracked windshield situation. My husband had to track down proof of our Platinum warranty.
1st time visit to Peterson Toyota and I'm thoroughly impressed. Thanks for the videos! And the on time service!
The plate underneath the oil was not screwed on. Luckily the bolt was still in the hole loosely hanging.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
Social