Justin is best in class customer service. Anything that you can do to recognize him for his efforts is well deserved!
Very satisfied with getting my battery and key fob resolved in an emergency. Thank you
Justin is a treasure. Every visit to Pedersen service is a pleasure. Thank you.
Bill is my favorite service manager. He answers all my questions so I can understand. He’s great
Great service. Top notch.
My Tundra was dropped off and did not enter the shop for 2 weeks. The job was supposedly to take 3 to 4 days. After calling to check after 11 days Trevor told me another vehicle was getting an engine swap, and 2 couldn’t do 2 at once. No one called to update me , nor did they work on the problem until after I spoke with the service manager and the General sales manager.
I got a text at 5:09 saying my car was done and I needed to pick it up by 5:30. No time for an Uber drive back. Person was really busy and had no time or information for me, like why my 7 month old car needs lower control arm replacements.
You are all friendly and helpful. I feel your desire to do the best you can!!!
Trevor conducted a very good conversation to analyze the issue and determine what to do about it.
Tanner is very professional. He did a great job answering all of my questions, helped me avoid a tire rotation and prepared me for an upcoming tire purchase. Made some solid recommendations and tried to help me find samples on the Lot. I will be back in part because of Tanner.
Very informative and very knowledgeable about what he was doing. He was training a new employee and he took the time to explain why and what to do!
Alex was terrific. Thank you!
It was the worst customer service experience I’ve ever had at Pedersen. Mr Downs was rude, unresponsive and apparently, vindictive regarding my only other experience working with him when he tried to bill me for a repair that I didn’t approve. As I recall he seemed very agitated about having to eat it. I had forgoten about it but recalled it while wondering, “Why is this guy being such a jerk?”.
I’m considering finding another shop for any future work on my Toyotas.
My first time at this Toyota shop. All went well. Good job!
Justin was knowledgeable and very helpful.
Everything and everyone i interacted with was friendly, polite and helpful. Was kept informed about additional work that was needed.Uber shuttles are very quick and efficient!
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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