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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1753 reviews 56%
4 star 606 reviews 20%
3 star 123 reviews 4%
2 star 320 reviews 10%
1 star 305 reviews 10%
Review Us
Dan K.
5 out of 5
5/3/2026
Thank you for your hard work. It is appreciated.
Annelise B.
1 out of 5
5/3/2026
Tried to charge me for a part included in the service plan- would've if I hadn't have caught it. Otherwise very nice!!
Isiah H.
5 out of 5
5/3/2026
Great customer service. **** was awesome!
Connie S.
5 out of 5
5/3/2026
Tanner was great and very good at explaining everything and providing pricing for tires.
Mark H.
5 out of 5
5/2/2026
Polite and professional
Pamela S.
5 out of 5
5/2/2026
Ken went above and beyond in delivering the best possible service for our new RAV4 plug-in hybrid. His customer service is outstanding. Thank you, Ken!
Anna M.
5 out of 5
5/2/2026
Trevor was very considerate and thorough with my presenting problem
Gayle K.
5 out of 5
5/2/2026
Tanner was efficient, friendly and professional. The work was done on time with a high level of information provided. I am very satisfied.
Albert V.
4 out of 5
5/2/2026
Ken Seil did everything he could to get this repair completed to make Petersen look good. That why we depend on the dealership to keep our Toyotas in good repair.
Jacqueline P.
5 out of 5
5/2/2026
Exceptional customer service. Thank you!
Marlene F.
5 out of 5
5/2/2026
Excellent service from start to finish.
Wayne M.
5 out of 5
5/2/2026
Alex was very professional and courteous
Debra P.
5 out of 5
5/2/2026
William did an excellent job working with us today.
Dana S.
5 out of 5
5/2/2026
Tanner was great. Personable, professional and efficient
Jerri J.
4 out of 5
5/2/2026
It was a good experience and then I went into the service department to get my car cuz I told me it was ready and I went to one of the desks and the guy was just there on his computer. He wasn't acknowledging me and I'm just standing there. Slightly disappointed in that with his computer. Too busy
Kathleen K.
4 out of 5
5/2/2026
Alex listened when I asked questions, he answered my questions respectfully and treated me with such courtesy. I left Pedersen Toyota with confidence that my Rav was serviced appropriately and appreciation for Alex's courteous communication. Many thanks!
Steven J.
5 out of 5
5/2/2026
Everything very friendly and professional. Car was ready sooner than the 1.5 hours planned. Thanks
Donna D.
5 out of 5
5/2/2026
Ken was amazing
Alice B.
5 out of 5
5/2/2026
Very helpful
Adam J.
1 out of 5
5/1/2026
I had asked for an oil change, tires and a warrantee claim on my seat and theses were not done and there wasn’t follow-up.

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