**** is top notch. Well done
Prompt friendly conversation and service
Kyle was polite, knowledgeable, and made my experience quick and easy!
Thanks so much to Bob and the rest of the service team from the Service Manager on down! You guys pulled off a miracle. Really appreciate you!
I am pleased with the service!
Thank you.
Justin was fantastic to work with!
It seems the 5000 mile service could be done in less than 1 1/2 hours.
Everything went quickly and Kyle was very easy to work with.
Appt for 1245. **** told me appt should take ~ 2 hours. Had heard nor received an update. At 4:40 texted **** using txt with inspection info. No response. At 4:51 texted ****’s number. No response. At 4:59 called Service number. Voicemail. Called back to Sales number. Talked with sales person. He contacted ****. **** called me back at 5:08. **** went over service info. Unable to get Bluetooth to work with new software upgrade. With attempt to load new software upgrade lost entire radio. Will cost ~$2800.
Dissatisfied with ****’s lack of communication.
Figured I might need to replace radio or go without Bluetooth due to age of car.
Very personable and efficient. Took care of problem while I waited and answered all my questions. Appreciate all he and his mechanic did.
I want to make it clear that Alex was exceptional in terms of his service, probably one of the best advisors I have dealt with. The issue is
Pedersen's change in policy to essentially lift 3 percent on the bill by mandating this charge for all credit card payments. This is NOT common in the auto sector that I deal with. I will be going elsewhere for service if this policy remains in place which ia too bad because I really like OederPederaen but this is a red line for me. Kind of shocking you are doing this. I have bought more than one car from you and have service records wiry you going back 15 years. Kind of shocking to see such an anti customer policy.
The service rep was good. Service took longer than normal. $57 to replace a wiper blade is ridiculous!
Justin and Chris were great through this process.
Techs didn't remove skid plate for the oil change and other services, now I'm dealing with a massive mess in the garage and have had to clean the under carriage twice.
Very easy process. We will bring the old 2006 tundra back for more maintenance for sure. Thank you
Kyle did a great job - he was fast and professional, and got me in and out in a timely manner!
I have to say this was the most professional service experience I’ve ever had in all the years I’ve owned automobiles. The video explanations were unexpected but an excellent way to communicate the points of service. Alex was very professional and did an excellent job.
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![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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