Great experience. Thank you.
Our estimate was not updated or approved for increased charges, and in the end the explanation was not satisfactory. At the time of drop-off the estimate was not updated, and we expected the Transmission Flush charges to include the fluids like how the Oil Change estimate was structured. There was no call or text to inform us that the cost would be higher, and the online invoice continued to show the expected/lower price. The tech was dismissive and unclear with the person who picked up the car when asked to explain why the bill was $200 higher than what was approved.
Kyle was nice and listened well. The only downside to my experience today was how long my service took. Kyle had quoted me an hour and a half to two hours. But I dropped my car off at 10:45 am and it wasn’t ready until 1:30 or so. I was disappointed but was told by another supervisor that they had had some no shows and he was very apologetic but for the simple service I had done it took an extremely long time. I don’t think that was any fault of Kyle’s though.He was great.
Waiting room needs updating!!
My vehicle was brought to me after I paid $2800 in repairs (plus a 3% credit card charge) with the glove compartment still torn out and on the floor of the front passenger side. There were wires and hoses exposed. I had to grab one of the drivers to point it out and he put it back together. Not exceptional service.
Totally satisfied...made sure my problem was solved..
My service was supposed to take an hour and a half to two hours. It took three hours that is too long for an oil change.
**** communicated very well with me through the whole process.
Great service and communication from Bill
Fast and I like how they send a video or what was going on or what they doing with the car.
Friendly and prompt service! Thanks
Ken was great to work with. We really appreciated his desire and ability to work us in when our van was having problems last weekend. That was a huge help! Also, his communication and explanation of the process was excellent. Thank you!
The service was completed quickly and Justin Adams was very helpful. Thank you.
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![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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