I wasn't informed about the 3% credit card processing fee before coming in. I wasn't told why the oil pan had to be replaced. Nor was I told what happened to the old pan after it was replaced. As you can tell, I'm a bit disgruntled.
This is my experience every time. I go in for a simple oil change and tire rotation. Should be done in under an hour. 3.5+ hours later, the car is still not ready. The agent even put in a time of 330 when I checked in at 12:30. I came back at 3:50 and the car was still not ready. As soon as I find someone else I trust to do the oil changes, I would really like to get away from this time sink. It basically takes up my whole day.
Kyle was awesome. Thanks again.
Ken is a very
courteous informative gentleman!!
Very personable and professional. I hope Kyle gets the opportunity to grow into a leadership role over time. In my opinion, he’s worth the investment.
Service was exceptional as always Tanner was very good! (Must have been trained by Juan)????
It was a very efficient visit. All my questions were answered and the necessary actions were taken. I have no complaints. Justin was very kind and patient and explained everything clearly.
Ken was awesome, super responsive and helpful getting me to and from the dealership! Thank you!
Kyle was a cool kid, kind and courteous. Haha made a joke about my phone and he laughed and seemed like an overall great customer service rep.
Listens and is very helpful!
Tanner was very helpful in addressing my situation. Very pleasant to work with.
Alex was excellent, very helpful and knowledgeable. I'd strongly recommend him to a friend, or anyone in need of service.
Alex did a great job explained everything and called me as soon as the work was done… A great employee!
Loking forward to the survey
Tanner was very helpful with thorough explanations. He is very polite and considerate. My vehicle inspection and work was completed in a timely msnner.
I think two hours to change oil when I have an appointment is a little excessive.
The fact I had a recall scheduled to also be done and I was told there were not enough technicians was not good either. It isn't my problem you can't get help and your scheduler should not say it can be done if it can't.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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