I was looking to go elsewhere, but with Justin as my service advisor, I will definitely stay with Pedersen Toyota. My daughter just bought a new Sienna hybrid and I will ensure that she asks for Justin, too! Many thanks to Chris, the service manager, for suggesting I request Justin!
He took my prior feedback to heart. I feel immense gratitude for his progress with his awareness of working with people with disabilities. He appears more confident, continues to communicate clearly and is easy to understand, and demonstrated patience with this customer service.
All the staff were so helpful and friendly today!
Excellent service! You have significantly improved the service and the customer experience in the past year. Well done.
Kyle was great. Very helpful. Got everything done very efficiently and offered excellent advice.
Bill took care of my appointment, was very thorough and knowledgeable.
I just moved here from Hawaii and have always been a Toyota owner because of the stellar service departments. Mahalo and Aloha. Dawn
**** was great! He answered my questions and my car was serviced in a very short time!
Tanner was great. My experience was excellent. I appreciate the service and service.
Peterson toyota in general. I made an appointment 2 weeks in advance to get a wheel alignment. Left the vehicle at 9:30 am on 10-9-25. I then returned to Peterson at 4:00 pm only to find the requested service was not yet assigned to a technician! What? I had to wait? The service manager and I rescheduled the appointment to 10/23/25 at 9:00 am to “Try again”! Needless to say, I am not a satisfied customer with this delay. The service manager and I negotiated a reduced service charge on my return visit due to this issue. I rely on Peterson T to maintain my Toyota and depend on the desired work to be completed on time and with the highest quality. If you wish to call me to discuss further, please call me on ****-****-xxxx. Thank you.
Nothing promised was delivered, something about your tech leaving early. Apparently now we’re supposed to reschedule for service. Very frustrating and disappointing. You all charged us for an extended oil change and tire rotation package and we didn’t even agree to purchase that. Can you please explain
Very helpful. Offered options. Did a great job.
I love the crews they are really nice. thank you.
Came in yesterday with a 12 pm appt for a basic oil change and it took 2hrs. It's as if Kyle Bagwell took lunch in the middle of it. As well my service advisor knew I was waiting and still had the car taken to the back lot which required even more time to have it brought back up after I payed. It's as if everything had been done in a timely manor. Also the tire pressures are two high and it said fluids were topped off, which amounted to washer fluid even though it appears the coolant reservoir is at low. If this seems acceptable then it will be the last time I come there for anything. Derek L
Service department has not let me down quick and efficient.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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