Justin was great, so professional and was accurate with all he told me from start to finish.
Justin was an awesome rep that went the extra mile. I had a concern about our rear camera. He knew of the concern and wanted to show me a quick setting to adjust it but they took my van. He ran to the back and brought my van back and walked me through the settings. Now that’s great customer service. I hope to get him for the next service!
I dont like that the technicians do not video the before and after of their services. Instead, I get a video of around about of my vehicle which is completely worthless. I dont even know if they performed the services they were paid to do. I will likely not be returning.
I reached out to Trevor via text to find out how long my service would need. I never heard back. When I dropped off my car, I was told it would take one hour. It ended up taking an hour and 45 minutes. My paperwork was off. He had told me they were having problems with one of their systems. I don’t have anything that shows that This recall was taken care of. Can I get some documentation for this?
Mr. **** Downs was an excellent service writer. I found his comments extremely informative and helpful regarding my truck. I felt no over pressure from him to make a decision about the repairs to my vehicle. The information that he provided was informed and detailed to make my decisions about whether to follow through on specific repairs. If this attitude was a company wide practice towards the customer, then I am very impressed by the management. Allowing the customer to become this involved in the process of decision making will help bring life long satisfaction in your customers. I could not be happier or more satisfied about the results of my repairs.
Thank you for helping me keep my
beautiful Corolla Hatchback in good
shape,
I have one suggestion:
The card reader at the workstation is placed so high I had difficulty acessing
it.
Could you keep a small step handy fot Shorties like me?
Thank you.
Tanner was friendly and helpful
Trevor is awesome! He’s my go-to advisor and is super helpful and will listen to all of my concerns. We love Trevor!
He was efficient and followed up on an issue that came up.
Fast, professional and friendly.
Quick and painless , Thank you
Trevor accommodated me in my timeframe, was courteous, and answered all of my questions. I look forward to working with him again.
Kyle was great. Keep him around.
Tanner explained all that was done and let me know when the next service will be needed. Efficient and easy!
Alex did a great job in explaining all the items involved, i.e., both at check-in and at check-out.
Jistin was very patient, kind, and explained the process of my vehicle evaluation/service
Thank you for your excellent service ???? ????
Done quickly! Very satisfied. Answered all our questions. Very high standard of service as always! Good job!
The only thing was the time to complete. But appreciate being able to get in today.
Professional and friendly repair experience.
Thank you
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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