Ken is the best! Give that man a raise!
Great service and communication with service manager was great too
Ken was really really nice and professional thank you. He called me by my name and it was very friendly when we talked on the phone. He would be a good mentor for your other customer service reps as he understands how people should be treated. Thank you very much!
Some confusion about services to be provided under maintenance contract. Also have a chronic sqeak in one or more places when wheels turn. Have reported this prior to & during last 2 visits. Am told I need to schedule a different appt for this. The regular inspection did not reveal anything obvious. It is quite the challenge to bring car in as I'm a caregiver.
Otherwise, hopefully all is good.
Justin communicated clearly and accurately, including time estimates. I also appreciate that the dealership provided transportation for me.
Significant improvement from past visits. They may just keep me as a customer if every appointment goes as well.
I had asked that they check out my rotors because there was uneven braking and truck shakes when braking down mountain passes. It was obvious they didn't check. He looked at diagnostic printout and said the brakes were perfect. The only thing on that sheet was the oil change, tire rotation, and a request to check the floor mats. Nothing about brakes or rotors. He said not to worry about it. It's just a comfort thing. That's not what I requested.
Justin was great but I waited an hour longer than expected, had to go check for myself in the status of my car, and one of my new keys was defective so I will have to come back again next week.
Everything went well. Explanations were clear and accurate. Schedule was met.
Kyle was efficient and courteous....an excellent combination. And thanks to Pederson Toyota for making service appointments so easily scheduled and implemented.
Justin is the best, he cares about his customers and makes sure to take care of them, he respects my time and I feel like he is on top of the service my car needs!!
**** is an excellent service advisor. Great dealership to have service done.!!
Everything went very smoothly. From dropping off my vehicle to getting an Uber and getting my vehicle back. My steering wheel was not dirty and greasy after the oil change, which I really appreciated. I was satisfied with the service provided and the professionalism of everyone I encountered at Pederson Toyota.
Kyle did a great job and executed patiently my options.
Fixed nothing, gave incorrect information
Waited 30 minutes for my vehicle before asking again to have it retrieved, apparently it was never sent for.
Kyle made the process easy and streamlined
Megan, my friend in sales, she helped me with a contract for service that I really didn't need and help me get it refunded. Megan's great! Ken did a good job too in service but only because Megan was there to help me. That's how I always stopped in to visit her when I'm servicing one of my seven Toyotas in my immediate family
We were traveling and hit the 25,000 maintence mark on our 25 Rav 4. I came in without a reservation and we were back on the road on under an hour.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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