Pedersen Toyota Auto Repair Service

It took 2 1/2 hours to rotate the tires and the interval suggested by our car is not what the dealership suggest for oil changes which was the reason I was there in the first place

Super nice and professional and explained everything to me.

Thanks

He was caring and helpful. Took care of my ride quickly.

2 hours is much to long to wait for an oil change.

Bill was very friendly and helpful. He took the time to go over the recommendations to help me prioritize what was needed for the future. I will ask for him next time.

Excellent service

Your team was very helpful & much appreciated. I thank you for the “Loan” car & Uber driver picking me up to get it for the 2nd week that I didn’t have my car. ???????? Thank You????????

Only one complaint. The driver who bought the car around had totally moved my seat and steering wheel. Normally this would not be a problem but my car does not have a memory button. Additionally the passenger seat was totally reclined, radio off and AC was off.

This was the Worst experience EVER. I had an appointment at 1:15. I arrived 10 min early- had to wait for your crew to return from lunch- ok that’s on me for going early. Get checked in1:20. This was for a 5000 check up on a new vehicle. Was told it will take 1.5hrs. really? W an appointment? Ok . I go back to service person after 1.5 hr. Have to wait again for him to finish w other customer. I see my keys hanging on the rack- NO ONE had taken my car back yet!!!! He apologized, tried to offer to come back another day- but I’m doing a 12 hr road trip in 2days. Besides, why should I come back to this nightmare another day? Says they’ll have my car out in 20 min. I say you got 30 min then I’m seeing your boss. This is BS! Have the car out in 30 min. I get into drive it& the settings aren’t returned to how I left it. So I return since I can’t figure it out & have them return setting ti how it was when I dropped it off. I finally left your dealership at 3:45… I don’t know about you- but I don’t want to spend 2.5 hrs on my day off in a hot lounge with slow wifi and no snacks for a20 min service. My question is would anyone have noticed that I was still sitting there at 5:30 if I hadn’t spoken up? What would my experience have been if I needed a repair to my car? And no car wash? We bought a Honda at Marley the week before this purchase- my husband had the same service done there today w an appointment- had an oil change too in 45 min w a car wash… free or not, apologies or not, I am still very mad about this experience . I would use expletives—- so bad… not worth the “free” service if you are going to run your operation this way. What a Sh—-t Show. Call me if you need verification if this review andi ****-****-xxxx

Had a 1:30 appointment, dropped of my car at 1:30, went to lunch and came back at 2:30. Toyota says car will be done in another hour. Pretty poor time management. Making you are taking more reservations than you can handle? Also asked for auto start/stop to be reprogrammed to default to OFF, no effort made.

Trevor was fantastic. He was energized, efficient and competent. L

I had to wait for 2.5 hours for a simple mileage checkup. Thankfully I was granted a 15% discount due to the wait. Unfortunately, I was not contacted about the delay until I finally made an inquiry after two hours.

For my last 2 visits Kyle has been excellent

NO I was NOT satisfied. I came in for a oil change answer it took 3 hrs. No one bothered to even let Me know what was going on. This the second time something g like this has happend.

Great customer service! Rex was very helpful and knowledgeable. Pedersen lived up to its outstanding reputation.

Took 2+ hours for a 20K service, forcing me to make up time at work. I don't feel you value MY time

Took too long for an oil change.

Everything went smoothly. Thank you

Alex and the team did a great job as always!