Pedersen Toyota Auto Repair Service

Ever service seems to take a much longer time than expected. Just to rotate my tires was around 2 hours. This is common for ever service I’ve had. I had an oil change that last almost 3 hours.

Include Smokey and technician as people who were very helpful as well.

My service was express service. I just can’t imagine why it took 2 hours. Completely unacceptable

Friendly workers

Kyle was very professional and nice.

Great service!

Once again, Justin has delivered excellent service. My part was installed and seems to be working just fine. I appreciate the team here so much and glad that I can

Kyle did great

Bill was friendly and attentive and service inspection done in a timely manner.

Ken was great! There was a delay in getting everything done, but he did great communicating this to me. He also set up another appointment to finish the services.

I think it was a phond thing, but I had to wait way too long.

I brought in my Prius to look into a front wheel leakage problem discovered by your technicians on a recent routine service. All that happened today was that the tire pressures were checked. I need to schedule another visit to look into the original problem.

Ken was a great service provider, worked quickly to find a replacement tire and get me in asap.

Justin made things “right” after a mixup with my prepaid service plan. I was very happy with the attention he paid to both me and my car.

Kyle was professional in every regard

All good , Ken was very professional and polite

Terrible experience really. Representative that I scheduled with online was not even scheduled to work today, for which I was notified upon arrival. Upsold a service package Immediately (1045 am) by Mr. Bagwell for my standard 145K service. I advised him that I would be waiting in lobby as annotated on my appointment request. Mr. Bagwell promised that the issues I came in for would be addressed (broken clips on fender panel) and that estimated time for service completion would be approximately an hour and 20 minutes. At noon, I received the multi-inspection report via text and signed the digital estimate to have the 145K service and a new issue identified by the assigned technician addressed (cabin air filter replacements and stated safety concern associated with a newfound axle leak). Received no communication for almost three hours despite inconsistencies with the original and revised estimates. Sent a text requesting an update and received response 30 minutes later. Mr. Bagwell advised that the vehicle service was complete but that the pre-existing (panel clips) and identified issues (cabin air filters replacement and axle leak) would require another appointment with the main shop. Seriously, this was not previously communicated as even a possibility. So, I asked Mr. Bagwell how long my vehicle was ready prior to his communication with me and he estimated 45 minutes. He went on to blame the computer and messaging systems for any errors including the misquoting of diagnostic and repair services. Mr. Bagwell stated that the axle leak was not likely a safety issue and could wait until next week for further assessment. He offered the soonest appointment for next week on 11/06 but proceeded to explain that only diagnostic were promised and a repair was not guaranteed as parts may not be available or time may not allow for full service care. Incredibly confusing communication and lack of accountability altogether! Mr. Bagwell then instructed me to wait up front for my vehicle. When I went to the designated location, I identified my vehicle already parked with nobody around. After 10 minutes I went to find Mr. Bagwell and ask for my keys so that I could leave. After chasing down another team member, he retrieved my key and next scheduled service sticker. Mr. Bagwell walked me to my vehicle and upon opening my door, I noted handprints and shirt/grease smeared on both drivers and passenger interior doors. When I pointed this out, he simply dismissed it as part of a challenging day?! This experience falls considerably short of what I have come to expect from a Toyota dealership. When asked what may be contributing to such a poor overall experience, Mr. Bagwell suggested that there may just be too many customers for such a small location to handle effectively. While I acknowledge that Mr. Bagwell was likely doing the best that he could muster, I am very concerned about the care received and prospect of further problems. Requesting supervisor attention to these issues and assurance that any upcoming visits will be managed more professionally than what I experienced today. Thank you for the opportunity to bring these issues to your attention.

Thanks for listening to me and taking care of my requests Ken I appreciate it!

Polite. Efficient.

Appointment was at 7:30, truck didn’t get moved til 8:15. Not happy with the time frame at all