Bob is always kind, polite, and a pleasure to work with ????
Justin went above & beyond to get my car repaired in a timely fashion. It was done 3 days early. So appreciated his help! Thank you
Battery replacement looks great! The team cleaned up the built up corrosion. Also, thank you for making sure there were no oil drips after the service. Much appreciated!
Alex is very friendly & helpful. I hope to get to work with him again. Great communication.
He was great excellent service as Always thank you
My service advisor Alex was great.
Bob Troutman and Eric Knabenbauer provide outstanding professional service!
Very well taken care of and with a nice dose of humor too!
I asked if they could clean my front window shield as I was unable to reach all of it. I was assured they would do it but it might take more time. I was fine with the extra time but not happy that the passenger side of my front windshield was left dirty. I also, wasn’t happy that after the tires were rotated that I waited even longer for them to bring it around to me. Disappointed in the customer service experience overall. Up until this fall, the service department has treated me well. Disappointed that they have lost that touch.
Thank you. Kyle was very pleasant to work with.
Justin has been the most helpful and kindest employee I’ve worked with in service dept! He deserves a raise and bonus :)
I was satisfied by the performance of both Bill and the service on the car. My main complaint is the amount of time for a oil change and tire rotation and lack of communication on service timeline
2 1/2 hours for a 90-minute service. Then I had to find out myself that my car had been finished and nobody came to tell me. If I didn’t have to have my car serviced there for warranty reasons, I would go ANYWHERE else!
This is the second time in a row with this kind of delay. This is INEXCUSABLE!
2 hours for a simple tire rotation and inspection. that’s insane.
Alex was great! We were on a limited time schedule and were in and out within an hour.
Thanks again Alex and Pedersen.
Barry K
As a mechanic in a previous life - I appreciated the techs video coverage of what was looked at and covered in the inspection. I always wonder if they ever really look things over like I was trained to do 40 years ago. Alex was also very good at taking care of updates and progress. Also appreciate not trying to up-sell services/items but inform and offer approach without pressure.
Trevor did a great job.Always available to answer any questions In a timely manner. Thank you Ed
first off, it took four hours to get my oil change. Usually, a service man will come in and let you know when your car is finished. I sat in the waiting room for four hours before I went to the front desk. Upon going to the front desk, I was told to go outside and look for someone familiar because I did not know who my salesman was I wandered outside until someone flagged me down and told me my car had been finished an hour ago and all I had to do was sign paperwork. I dropped my car off at 8:45 in the morning and I left at 12:30. I am extremely disappointed and the lack of professionalism, communication and overall experience I had at this Toyota.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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