2 hours for an oil and filter change at "Express Service is ridiculous. I know the MPI takes up some time, but i'll still go elsewhere for simple, routine service. Ken did a fine job. I don't hold him responsible.
Reyes G
Kyle Bagwell and Maintenance Team did a fantastic job with the 5,000-mile preventative maintenance this morning. The videos under the hood and under the truck are very informative. The Pedersen Toyota Team once again does an amazing job.
Appointment was at 10:30 for just a LOF, car was not ready until after 12:15. Almost 2 hours for just a LOF with an appointment.
Great service with short notice to replace a battery
I just realized that although the warranty work was completed, my scheduled oil change didn't occur. Now I need to make time for another appointment.
2:15 for an oil change and inspection (no tire work) when I had an appointment is unacceptable.
I was supposed to have my tires rotated as well, and based on the invoice, it doesn’t look like they were.
I’ve had my car serviced only at your facility since the day I bought it.
The service area is always very nice including the
The service techs are alway cordial. Today I had Ken Seil as my tech. He was so responsive to my texts and questions. I appreciated his excellent communication. When I first declined a replacement and then requested a
Check of battery it was done. I’ve always been pleased with my service but
Today it was truly top notch! Thank you for the courtesy uber!!! Today I had someone who was able to give me a ride both ways but the ride being available allows me to be independent! THANK YOU!
Consider differentiation by not asking for the 3% credit card charges. Your service is very good. Don’t be petty with hidden fees.
Ken is awesome in his customer service skills. Welcoming, competent and responsive. Promote immediately.
Yeah it took a while for the oil change. But everything was fine with my truck. Just wished and I don’t know if you have a car wash bay to wash cars after services. But I’ll be back for my next oil change!! Thanks!!
Bill is always prompt, provides excellent customer service and explains everything with great detail. Very satisfied
Bill was friendly and answered all of my questions.
Overcharge and underserve. Miss quoted prices and quoted the most expensive prices for sensors. If you have other sensors, tell your customers. Twice now you have misquoted estimates. Because of that, I do not trust you to take care of my vehicles. I have liked you in the past but feel very highly that because I am woman, you have purposely tried to price gouge me. And only when my husband has taken care of the issues with prices, has the issues been resolved. How can I even trust that you have completed the work I have paid for? GREED HAS GOTTEN THE BEST OF YOU.
Thanks for the quick in out service.
Great communication throughout
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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