Pedersen Toyota Auto Repair Service

I initially made an appointment and drove from Greeley to Fort Collins. When I got to my appointment I asked how long it would take and Kyle told me well, we are kind of behind so probably a couple of hours when I was initially told an hour. I told Kyle I didn’t have 2 hours to wait as I had to work within that 2 hour mark. If I knew it would be that long I would have scheduled a different time to come and did not enjoy driving from Greeley to Fort Collins just to drive back without the service I scheduled. I made a different appointment and when I did, I asked the receptionist about how long the appointment would take in the morning time and she laughed and said “how am I supposed to know?” I responded that I wasn’t sure why that was funny and if she could ask someone. She stated I could get ahold of Kyle if I wanted to know. I scheduled my appointment on a day off and when I arrived, I was helped and left my vehicle. It was about 45 minutes later my vehicle was done, which was nice but not sure why it would have take. 2 hours before. I don’t think I will be returning for service at this location, overall lack of strive to genuinely help customers well.

**** estimated for 4 to 4 1/2 hours. It took seven hours! Yikes, he did not proactively bring updates to me as we only had one car and I had to stay at Toyota because I was working on my computer and needed the Internet connection. I had to always go ask him every half hour to an hour after being late what’s the status and why the work done was great. Communication was poor.

Bill in service easy to work with. Easy in and out.

Hello- very surprised for the 15,000 mile check up was just rotating of the tires. Also that my car is not still under warranty having it only 2 years. Received a charge of $45.15

I paid for my service and waited another hour. I finally went inside to ask about my car and another team member told me I should sign a paper, though I had already signed online, then my car was brought around. I am unhappy about having g to wait 2 hours for a oil change, especially because there’s no telling how long I really needed to wait.

Thanks for excellent service!

Thanks

Service done timely

You are welcome!

Kyle was very professional, knowledgeable and friendly

I wont go anywhere else.

Justin is awesome

**** was very helpful. Very professional.

I appreciated that the entire process was quick, and that Ken didn’t try to upsell me with unneeded service. Very unusual.

Bill was helpful, and had an upbeat attitude. He got me in and out, without an appointment, and answered all my questions. Thank you Pedersen Toyota!

CLear ommunication and documentation of work accomplished.

Thank you!

Justin was great, the wait For the repair with an appointment seemed lengthy, four hours. I was sad I didn’t go home, I thought the wait would be two hours. It was torture waiting four hours in the lobby.

He provided great communication

Great service and even treated me to an Uber ride both ways. Thanks you!