Alex was very helpful, fully explained everything and arranged to give me a ride home, and another ride back to the dealership after the work on my car was completed.
Tanner did a good job.Very informative.
I didn’t get his name, but the older guy that greeted me when I drove into the service bay was awesome. I’ve been there a few times over the last couple years and every time he’s been great, smiling, and personable. As the first interaction of the day he really set a positive tone. Whatever you’re paying him, double it!
Bill handled this routine maintenance appointment smoothly, gave me the video update in a timely fashion and checked me out without delay.
Nothing wrong with the rep that helped me, and I think the recall situation was handled appropriately. Just mind boggled how much the driver seat was moved for such a short time in the shop. And thought they’d replace the fob back on to the rest of my keys before handing over the vehicle.
A friend has had similar issues regarding the seat movement when going to have maintenance done to her car at this facility.
Nothing critical, and perhaps more “first world problem”, but the seat was moved both down and backwards excessively. I’m 5’6”, it shouldn’t have needed that much of an adjustment when they’re just taking it for a 30 second drive.
I was very happy with almost everything. Friendliness, thoroughness, honesty, efficient. The dashboard and displays were off, tho, which i noticed as I drove off. . And I’m not technical. Someone came out and reset the main display, and then I managed to reset the clock when I noticed that.. Maybe a small thing but it would be nice to not have to stress out over that stuff.
Bill always takes good care of my service scheduling needs. He’s a great asset and should be highly valued by Toyota!
He was very personable. Please keep him around.
Great service and communication
The service was supposed to take 2 hours. After 3.5 hours I went to check on my car. From the look on service guides face he did not realize I was in waiting room. I think the truck had been done for awhile but I never received a text. Then he said he would pull the car around. 20 minutes later no car. The original guy was gone. I went back out and was asked by someone if I was waiting for car. I said yes and noticed my keys were still there. They finally went and I got my car and received 5 minutes later. By the way I was one of two people left at closing time. Not impressed.
Thanks so much for the great service.
Easy, efficient and all service performed well. Thanks!
Friendly staff enjoyed my interaction with them
Chris is honest and I understood the outcome completely. He’s a good man.
My experience today felt very much like staff was rushed and not thorough in evaluating needs nor following up. I purchased my Tacoma new in 2008 (from Pedersen) and have done all the service since that time with Pedersen. I appreciate that Pedersen is the major player in the area and serviced a lot of customers, but felt like a commodity shop today. Maybe because the internet was out this morning? Hard time scheduling a pick up to get my vehicle after calling earlier in the day to confirm the most effective way to go about that. I’d say the recap on my service and documentation was as dismissive as I’ve seen in the last 17 yrs.
Thank you Pedersen Toyota! This was the second dealership I brought it to and I'm very pleased with the service and cost. Hopefully the problem is fixed. Thanks again!
You have a fast and excellent service. Thank you
Didn’t have to wait to receive service. Completed as scheduled do extra time. Clean waiting room with everything to enjoy the waiting, except no cold beer. All in all, it was a very pleasant experience.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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