I pulled up to an empty bay early in the morning and stood next to my car for a solid minute or two before one of the 4 dudes in the room looked up from their computer and acknowledged my existence. Actually I had to start the conversation and get their attention and the guy seemed put off by my impertinence.. That isn't how customer service works. You should always prioritize in person customers over phone calls, computers etc. (none of them were on the phone) all they needed to do was say "I'll be right with you"
For the first time in 30 years of owning Toyota vehicles, I felt like I was being scammed. Two examples: quoting me almost $200 for one brake light, and another almost $200 for a rear wiper. I felt like because I am a woman, Toyota thought I'd just go along like I'm completely clueless. Ultimately, you charged me the "correct" price, but I wonder had I not said something if you would have just been satisfied to dupe me. It makes me question whether I need to bring my van in somewhere else next time.
The team was great. The experience was unlike any I’ve experienced at any other dealership. Truly one of a kind. Great job!
Thanks for your excellent service ****!
I enjoyed my interactions with Ken, and hope to work with him in the future.
Everyone was incredibly inviting and knowledgeable.
Still the best car buying and car maintenance/warranty experience I’ve ever had! Thank you for making it simple.
Kyle was excellent, mature and professional beyond his years.
Bill was great. Super smooth check in and check out. He even went the extra mile to lend me a pair of glasses. So much appreciated!
Great service.
Alex did a great job of keeping me informed and explaining the service to me. Well done!
Ken’s customer service was outstanding. While I wasn’t super pleased with the time it took to complete the repairs, I was very satisfied with how Ken took care of getting my Tacoma serviced and keeping me updated.
All worked out great, thank you
Service waa good but I waited over 2 hours for an oil change. I wonder if you over book appointments.
If you are going to charge a 3% surcharge to pay with a credit card you should make that clear when we drop the car off so we can plan to pay with cash or check. Otherwise, everything was good.
In on time and out in a timely manner. No questions. I have been coming to Pedersen Toyota for servicing since 1979 when you were on North College Ave., and bought a new Camry in 1984. My wife JoAnn and I have purchased 8 Toyota's since then having owning 10 all together. - Jerry P. Brown
Bill answered questions and treated a couple of seniors with great courtesy. Thanks.
Bill did a great job, very professional and helpful. That’s reassuring, because bringing the car in and finding the right place to park it, and then knowing what will happen and when you will hear back just makes the experience comfortable. He was respectful, clean, and relaxed when I asked questions. Great job Bill!
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
Social