Pedersen Toyota Auto Repair Service

Brought car in for 20k oil change, tire rotate, and inspection. Oil fill cap and area around the dipstick were oily and didn’t show any signs of being wiped down. Also, no quick vacuum and wash? I understand that corporate is driving the service and paying little to nothing on the service side, but if this how the service is at Petersen then why would I buy a new or used vehicle from there. Lackluster experience overall.

The service and interaction with Trevor was top notch! I’m just missing the car wash after…

You told me to come get my vehicle Saturday went there only to find out my car was making a noise not ready would have been nice to contact me - Poor customer service

**** fit me in on a Saturday morning to repair an aerial antenna mast Gromit on my vehicle very thankful

I love the text I get about my truck and the video.

Great service that can be trusted.

This has nothing to do with Mr Fisher! At 30k when I scheduled service & they said “perform 30k service”I didn’t understand that full 30k service didn’t include the “recommended” 30k service, ie brake lines, drive line, etc. so when I went to pick it up, none of that was done. I think I would’ve appreciated knowing when I scheduled the 30k service that it didn’t include the “recommended service” that it was just an oil change/fluid check. Also, yesterday the work order said to “replace in cabin air filter” It was sitting in my passenger seat. There was no way at 5pm I was going to walk back in and say anything. I can change it myself but I’m not sure why it was sitting there? ????????‍♀️

I am consistently impressed with the exceptional care and service provided by Pedersen Toyota across all departments, including sales, finance, and service. Thank you.

Tanner was clear about what I could expect as far as cost and time. His personality was friendly and relaxed. I was very happy as a customer to have Tanner to work with. Job well done.

I went home, and checked my vehicle,and there were grease stains or marks on my rims.And these are brand new rims. It took a bit of rubbing to remove it as it smeared a bit before it finally came off. It would have been nice for Technician to clean up my vehicle prior to delivery to me. That is frustrating.

Justin is always very professional and thorough. Anda too represents your brand very well

Alex was great to work with. Very knowledgeable and friendly, highly recommend him to family and friends

Ok

Alex was great and the technician explained everything clearly about the condition of my 4 runner. Thank you!

Robert was very helpful with getting my car serviced and also with getting me an Uber for an errand I needed to take care of while the car was being serviced

Thanks Tanner- it was great working with you!

The video thing is so cool. Thanks. Tanner is the best. Thankful for his kindness and attention to detail.

I had a recall to replace screws on the spoiler of my 2025 4Runner. Had a 10:00am appointment. I arrived at 8:30 to drop it off knowingly time was at 10. When asked when I needed the car back, I said asap and was told it would be done by noon. After all, it was replacing screws on the spoiler. I arrived back at the dealership at 11:30 under the impression the car would be completed by noon. I walked it just to let **** know I was there. He was at lunch and someone looked into my car. Found out it was not done and would be at least another hour. I went inside the dealership to speak to say hi Megan, the person who sold me my car. Went toMcDonalds for lunch and returned at 12:30ish and found out it was still not ready and it would be at least 45 minutes or more. **** even said himself he didn’t understand why it took so long. I dropped my car off at 8:30, had a 10:00 appointment for screws, and didn’t get my car back until 2pm! This was by far the WORST experience I have had with your dealership! I am very disappointed in the service that was provided!

Trevor was very nice. I have no comments about his performance. My wait time today was 5 1/2 hours, which I thought was extremely long since I only needed an Inspection. There was also miscommunication toward the end of the day, when an Uber was supposed to pick me up. Someone thought one was called, when in fact it was not. That caused another 20 to 30 minutes of waiting on my part. Thank you for reading the comments.

Honestly, I wasn’t gonna say anything, but after the second experience with Bob I don’t think I feel comfortable coming back to this dealership to have my truck serviced, first of all his customer service skills are nonexistent. Seems like he has an attitude about everything. And his inability to find a single piece of paper that can show me an alignment tells me that he doesn’t know how to use the system that he’s using. I will most likely be taking my business elsewhere just because of this experience… my alignment is still off even though your technician said it isn’t… I drive my truck every day and I notice the difference in how my steering wheel is positioned…