Pedersen Toyota Auto Repair Service

Since I dropped off the car the night before it took a while to locate my agent when I picked up the car

When I first called to set up the appointment, the individual I talked to ran through a long checklist of what needed to be done at 100,000 miles totaling over $900. When I came in and talked directly with Trevor Page, he found that there were several things I had already done at 60,000 miles. So that took the price down to about $560. Later in the day I got a text (from I assume the person doing the work on the car) telling me that there were other things that had to be done and it would be well over $900 again. While I was waiting for a phone call back from Trevor Page to clear this up, I then got a text saying the car was done and it would be the original price of around $560. Trevor wasn’t available when I went in to pick up the car and whomever I talked to didn’t really explain why all the changes and different amounts. I then just got the keys, got the car and left. This is the first time in over 25 years of working with Pedersen’s on a variety of things, major car services, buying five vehicles, etc. that I’ve had less than a great experience. I would mention that Trevor Page was excellent to work with and if all of this confusion is something that’s not right in your computer system about what we’ve done with our 2020 Highlander Hybrid, I’d like somebody to please correct it so the next time I don’t run into these problems. Respectively submitted, George E Valley MD

Waited 15 mins with a toddler for Bob to become available as our check in attendant told us we should... turns out Bob wasn't there that day. My vehicle actually was moved through the queue twice while I waited - that maybe should've been the first clue. I had a 7:30 appointment and arrived shortly after that, it feels like that appointment wasn't worth much if I waited until almost 8 to actually get seen. Trevor saved the day and finally figured out something was wrong, but I find I am consistently waiting for someone once I've pulled up, rather than just being helped by any of the number of service providers handing out or chatting (not always with other customers).

Couldn't find the problem.

After leaving my car, and getting an Uber home, I got a text saying the parts needed did not arrive, and would I like to reschedule for next Saturday. Later I got a text saying the car was serviced and ready for pickup, so I got another Uber ride back to Pedersen, and picked up the unrepaired car. This waste of my time and unnecessary Uber trips both need to be avoided in the future. I expect this will not be repeated next Sa, when I'll need 2 more Uber rides, at your expense, and take more of my valuable time.

Job well done

Alex was awesome! Super responsive & easy to work with.

Ken was fantastic and timely.

Very communicative and services were quick!

Justin is always professional an reliable with his word to deliver a comfortable experience at the highest level!!

Feels like the reprogramming issue should have been covered since it’s a known issue and I already paid for it once.

Great service. Very personable. Thanks Lisa Foreman

He was very nice and answered my questions.

Trevor was great with the customer service. I’m upset because the windshield wiper spray nozzle was not tested for functionality. On my way home I thought to test it and it’s the same as when I brought it in today. I also had to wait almost 2 1/2 hours for an oil change and I had an appointment that I made. Very irritated and frustrated at how long it took with an appointment and that I will now have to make an appt to get the nozzle replaced.

Yes- I was happy with the service on my car.

Kyle was very good and helpful ????

Great service!

Felt customer service was lacking. The service techs ignored me for a while when I pulled into the garage and was unsure where to go or how to check in

Your techs told me I needed (red) all four shocks replaced due to visible weeping at a cost of almost $6000. I checked with two other mechanics since and they told me the condition is normal and none of them need replacement. You’re people are incompetent or crooks.

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